IT Manager
IT Manager
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$ 93000 - 119000
1 Vacancy
Job Description
Make a Real-World Impact at Modern Animal
Modern Animal is re-imagining veterinary care through technology thoughtful design and a culture rooted in empathyfor pets the people who love them and the people who care for them. Our Office team unites designers engineers operators and strategists to solve big problems and build a new kind of veterinary experience. Youll never believe this but were a dog-friendly workplacetoday that means your living room; someday we look forward to meeting all the quarantine puppies in person.
About the Role
As Modern Animals IT Manager youll own the full lifecycle of hardware networks and clinic-side tech that power our expanding footprint of clinics and support teams. From laptop procurement to smart-door access logs youll make sure every Modern Animal human has the toolsand Wi-Fithey need to care for our members and their pets.
What Youll Do
- Onboarding & Offboarding
- Provision roughly 50 new-hire laptops per year in partnership with People Ops including budget tracking and approval workflows.
- Streamline offboarding advise on reuse-versus-recycle policies and document hardware return exceptions.
- Clinic Security & IoT
- Own specifications and vendor relationships for alarms cameras radios and smart doors.
- Coordinate incident log pulls and ensure continuous coverage across 40-plus clinics.
- New Clinic Openings & Closings
- Stand up (or decommission) internet Ubiquiti Wi-Fi printers and point-of-care devices.
- Manage contractors during build-outs; collaborate with Development and Engineering on any prototype changes.
- Run-Time Support
- Lead Tier-2 triage for internet Wi-Fi and printer outages; maintain runbooks SLAs and redundancy plans.
- Cultivate regional managed-service providers for faster response times.
- Access Governance & Audits
- Conduct annual Slack Google Workspace and Notion access reviews; automate offboarding checks to close gaps.
- Vendor & Budget Management
- Negotiate CDW and Amazon pricing track cap-ex vs. op-ex and surface insights to Finance and Clinic Leadership.
- Process & Policy
- Establish hardware standards approval matrices and inventory controls; document everything in Notion for transparency.
Who You Are
- Builder-operator. You can image laptops one hour and draft a three-year IT roadmap the next.
- Clinic-minded. You design solutions that work for distributed client-facing teamsnot just HQ.
- Security-first. Youre comfortable with SOC 2 or HIPAA-adjacent best practices MDM and SSO.
- Data-driven. You track MTTR asset depreciation and cost per hireand turn numbers into process improvements.
- Inclusive & empathetic. You lead with humility champion a diverse workplace and share our love for animals.
Requirements & Qualifications
- 7 years in corporate or field IT supporting mixed Mac/Windows environments and cloud SaaS tooling.
- 2 years leading an IT function project team or managed-service provider relationship.
- Demonstrated success opening or supporting multi-site customer-facing locations (retail clinics hospitality etc.).
- Hands-on experience with Google Workspace MDM (e.g. Kandji Jamf Intune) SSO (Okta or Google) and network gear such as Ubiquiti UniFi.
- Familiarity with SOC 2 HIPAA or PCI controls and annual access-review processes.
- Proven ability to manage hardware budgets vendor contracts and cap-ex/op-ex forecasting.
- Comfort troubleshooting printers VoIP Wi-Fi and ISP issues at scale.
- Excellent written and verbal communication skills; able to translate tech jargon for non-technical partners.
- Willing to travel both within Los Angeles and the greater US
- Nice to have: experience in healthcare or veterinary environments and a genuine love for animals.
Benefits & Perks
- Flexible Time Off and Paid Parental Leave
- Excellent Medical Vision & Dental coverage
- 401(k) with company match
- Complimentary Modern Animal Membership for your own pets
- Equity grants for Office-team employees
Ready to help us build the tech backbone of modern veterinary care Apply nowwe cant wait to meet you (and your dog).
The pay range for this position is $93000 - $119000 per year; however base pay offered may vary depending on job-related knowledge skills and experience. A sign-on bonus and equity grant units may be provided as part of the compensation package in addition to a full range of medical financial and/or other benefits dependent on the position offered. This information is provided per the California Pay Transparency Act. Base pay information is based on geographic location.
Required Experience:
Manager
Employment Type
Full-Time
