Terminal Manager - Precision Parcel and Package Deliveries (Pickering)
Terminal Manager - Precision Parcel and Package Deliveries (Pickering)
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Job Description
Purpose of Position:
The Terminal Manager is responsible for the overall leadership performance and operational management of the transportation terminal. This role ensures that all freight personnel and facility operations meet safety service cost and compliance expectations. The Terminal Manager will lead and mentor a team of supervisors drivers and support staff while driving continuous improvement customer satisfaction and efficient execution of daily activities.
Key Accountabilities:
- Operations Management:
Oversee daily terminal operations including dispatch dock functions inbound/outbound freight and route planning to ensure timely and accurate service. - Leadership & Team Development:
Manage and develop terminal staff; recruit train schedule and mentor employees to meet performance targets and foster a positive team culture. - Safety & Compliance:
Ensure all terminal activities comply with federal provincial/state and company safety standards. Maintain and enforce safety programs and participate in audits. - Customer Service:
Serve as the primary point of contact for regional customers. Resolve service issues and ensure delivery standards are met or exceeded. - Performance Monitoring:
Track KPIs including on-time performance cost per shipment claims productivity and equipment utilization. Provide reporting and make data-driven decisions. - Budget & Cost Control:
Manage terminal budget and expenses. Identify areas of cost savings while maintaining service quality. - Facility Oversight:
Ensure the terminal and its equipment are clean safe well-maintained and compliant with regulations.
Other Duties
- Performs other duties as required
Qualifications:
- 5 years of transportation logistics or terminal management experience (LTL or parcel preferred)
- Strong leadership skills with a track record of managing cross-functional teams
- Solid understanding of DOT FMCSA or provincial transportation regulations
- Excellent organizational problem-solving and communication skills
- Ability to work flexible hours as needed (early mornings evenings weekends)
- Post-secondary education in logistics business or related field preferred
Proficiency in logistics software TMS Microsoft Office Suite
To be determined
Required Skills:
- Exceptional interpersonal skills
- Strong attention to detail
- Good communications skills (written and verbal)
- Strong self-discipline and initiative
- Creative and effective problem solving ability
- Ability to work with minimal supervision
Required Experience:
Manager
Employment Type
Full-Time
