Good American is the first fully inclusive fashion brand that celebrates all dimensions of female power. Offering quality style and substance in every size 00-32 we are committed to challenging industry norms by empowering all women to feel sexy and confident no matter their size or shape. The brand was launched in October 2016 by Emma Grede and Khlo Kardashian to empower all women to celebrate their bodies with confidence by offering high-quality designs in all sizes. What started as the largest denim launch in history has evolved into an iconic and inclusive fashion line of denim ready-to-wear swim and accessories.
The role of the Assistant Store Manager/ Director leads the store team to meet and exceed all sales and operational goals and ensure KPIs are achieved. In addition this individual is a passionate brand ambassador who is responsible for promoting brand engagement with clients partners and within their city. This managerial role will act as a representative of the Store Manager/ Director in the daily business operations of the store and support all store initiatives including training and supervising employees managing inventory levels and driving for results.
The Assistant Store Manager/Director reports to the Store Manager/Store Director.
Responsibilities:
Be an ambassador to the brand and promote the culture of Good American internally and externally
Ensure store atmosphere upholds the image of the brand
Drive financial success and through understanding and action planning improvements within Retail KPIs
Assist the Store Director in ensuring floor coverage financial targets visual merchandising standards client service and operational functions within the store both front of house and back of house are achieved
Ensure acquisition and retention of clients are key focuses and as such create and cultivate client relationships for the store and brand overall
Be sure that you and your teams deliver the best possible client experience with every type of engagement (in store virtual alternate mediums)
Solution oriented approach to finding resolutions to customer service issues
In partnership with Store Manager/ Director create and bring to life activations/ events in the store that seek client acquisition and focus on client retention/ development
Build a local network of tastemakers stylists marketing business partners who have an impact on local that will promote brand and build client loyalty and retention
Create and maintain a positive work environment with teams and throughout store network including cross functional partners
Attract retain talent from outside of the store
Continually coach motivate train and develop internal teams so they achieve performance goals and are set up for success with growth opportunities within the organization
Attend and lead store meetings as required by the business
Continually ensure that work schedules are aligned with store goals
Ability to manage and resolve conflict in the workplace
Ensure the image of the store is in line with corporate standards and store team is upholding these standards
Ensure VM of the store is completed in accordance to VM guidelines with a mindfulness of local business trends
Oversee omnichannel functions including Order-in-Store Ship-from-Store Pickup-in-Store Reserve-in-Store with a focus on achieving Omni-specific KPIs
Ensure accuracy of overall physical inventory including regular Cycle Counts inventory reconciliation and adjustments are completed in accordance to company guidelines
Initiate and ensure completion of merchandise receipts and transfer requests
Protect all company assets including cash handling inventory expenses etc.
Manage Client Consignment business ensuring a quick turnaround strong take rate and timely return of merchandise
Ensure that all the processes are compliant with legal safety and internal procedures
Partner with cross functional partners including Stores within network Operations Visual Team CRM Retail Training HR Merchandise teams Regional management to maintain and accelerate the business forward
Create and execute business plans to accelerate the business forward and remedy opportunities
Additional projects/ responsibilities may arise in accordance with the needs of the business
Requirements:
At least 3 years of experience in a managerial position
Experience within womens apparel retail preferred
Ability to effectively create manage and adhere to deadlines
Familiar with key retail performance indicators
Adaptable a sense of openness active listener and compassionate
Advanced organizational skills writing and communication skills
Expertise in Microsoft Office 365 Suite
Comfortable and savvy with computer technology including PC and iOS devices
Travel approximately 10% of the time
Ability to climb ladders
Ability to lift 25 lbs.
Please note that this role requires to be onsite four days a week.
At Good American we believe that a diverse and inclusive workplace drives innovation and success. We are committed to creating an environment where everyone feels valued respected and empowered to contribute their unique perspectives. We welcome applicants from all backgrounds and encourage individuals of all races gender identities ages religions sexual orientations abilities and veteran statuses to apply.
WE ARE B CORP CERTIFIED!
As our business has grown so has our responsibility to our community our planet and our operations. Being B Corp certified means we will continue to prioritize people and the planet alongside profit.
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