Customer Support Specialist
Customer Support Specialist
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Job Description
Job Title: Customer Support Specialist
Company: Style Netbox
Location: Los Angeles CA
Schedule: Monday to Friday 8-hour shifts
Salary: $29 - $33 per hour
About Us
At Style Netbox we believe that every brand is a canvas waiting to be transformed into a masterpiece. Were not just a marketing agency; were your creative partners on a journey to redefine your brands potential. With a fusion of artistry and strategy we weave stories that captivate designs that inspire and strategies that propel your business forward.
Job Description
A Customer Support Specialist is the frontline connection between a company and its clients. This role involves handling customer inquiries resolving issues efficiently and delivering an outstanding support experience. At Style Netbox our Customer Support Specialists are vital in upholding our commitment to creativity and excellence by ensuring clients receive timely helpful and professional service.
Responsibilities
Respond promptly and professionally to customer inquiries via phone email and live chat
Resolve client issues by identifying problems and providing accurate solutions
Collaborate with internal teams to ensure consistent client satisfaction
Maintain detailed records of customer interactions and support tickets
Provide feedback on recurring issues to improve services and processes
Stay up to date with company products services and policies
Assist in onboarding new clients by guiding them through processes and answering questions
Qualifications
High school diploma or equivalent; associate or bachelors degree is a plus
Proven experience in customer support or client service roles
Excellent written and verbal communication skills
Strong problem-solving skills and attention to detail
Ability to manage multiple tasks in a fast-paced environment
Proficiency with customer support software and CRM tools
A positive empathetic and professional attitude at all times
Benefits
Competitive hourly pay ($29 - $33/hour)
Consistent Monday to Friday schedule
Opportunities for growth within a creative and dynamic team
Collaborative and inclusive work environment
Ongoing training and development programs
Paid time off and holidays
Health and wellness support options
Join Style Netbox and become part of a team that transforms brands through creativity precision and exceptional client support.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
