Telemarketer

Job Title: Telemarketer

Reporting to: Client Relationship Manager

Position Type: Permanent 37.5 hours per week

Hybrid: 3 days in the office 2 days working from home

In the office 5 days per week until probation is completed

About QDOS

Qdos is a division of Tokio Marine HCC focussing on the sale of Insurance products and Consultancy services to the self-employed.

Qdos are business insurance and employment status specialists dedicated to the self-employed. We provide business insurance and compliance advice to UK limited companies and sole traders as well as the recruitment agencies and businesses that engage them. Were always looking for the best ways to get our customers the information they need when they need it.

Based in our purpose-built office in rural Leicestershire with countryside views you will be part of a growing sociable team with plenty of events and celebrations (we are rarely short of a few snacks in the office!). We are currently operating a flexible working policy which enables you to work from home two days a week and we have the opportunity to get involved in local environmental projects volunteering days and other optional activities.

Job Purpose:

To support business development function with specific focus on gathering insurance expiry dates through telemarketing. Generate leads either by cold calling or answering requests in a timely manner. Identifying reliable prospects through lead generation and data gathering. To work within the compliance and quality assurance framework.

Key Responsibilities:

• Reach out to potential agencies/umbrella companies to gather insurance expiry dates using existing systems and data lists.
• Undertake tele-appointing and prospecting activities on behalf of Business Development Team
• With support of Business Development Team begin to build relationships with partner organisations to help maximise business achieved.
• Complying with FCA rules and any other relevant regulatory requirements
• Accurately and efficiently enters customer information into company databases
• Assist Business Development colleagues with arranging meetings and sales calls with customers
• Collaborating with colleagues to determine the most viable approach to new business opportunities
• Versatility to discuss all potential business opportunities that may arise
• High level presentation of Qdos product/service information
• Meet weekly/monthly call targets
• In conjunction with business development team contribute to the development and refinement of telemarketing strategies Provide reliable feedback of findings to support growth of business intelligence

Performance Objectives:

• Successfully meet daily call targets
• Able to demonstrate a successful conversion of cold leads
• Accurately collecting and processing client information with minimal guidance and supervision
• Proven ability to work within established Qdos QA and compliance framework

Skills and Experience Specification:

Essential:

• Excellent customer service and sales skills
• Proactive and personable approach to commercial relationships
• Ability to organise and maintain data records accurately in line with business requirements
• Proficient in Microsoft Word and Excel
• Attention to detail and data inputting accuracy

Desirable:

• Has previous experience working in a similar role or transferrable skills

What We Offer

The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals.

The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit for more information about our companies.

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