VIC | Warranty Manager
VIC | Warranty Manager
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$ 100000 - 149999
1 Vacancy
Job Description
About the Company
Bay Building Group is a market leader when it comes to insurance building in Australia operating offices throughout VIC NSW ACT QLD SA & WA. For more than 30 years we have specialised in repairs to domestic and commercial properties damaged through insurable events such as fire storm flood impact and malicious damage.
Our experienced and dynamic team understand the complexities involved with the insurance and restoration repair process and work together to deliver the most professional accessible and comprehensive services available industry wide.
About the Role
As the Warranty Team Manager youll play a critical role in ensuring efficient handling of warranty claims across all regions. Youll oversee compliance with regulatory and company policies while maintaining our high standards of service.
Your key responsibilities will include:
- **Leadership & Oversight:**
- Provide strategic leadership to the National Warranty Team.
- Manage equitable distribution of warranty claims and ensure adherence to timelines.
- Act as the escalation point for complex or high-stakes claims.
- Directly manage a team of 4 ensuring clarity of objectives team alignment and performance excellence.
- **Warranty Claims Management:**
- Oversee nationwide warranty claims ensuring thorough investigation and resolution.
- Liaise with builders trades and stakeholders to ensure compliance and quality standards are met.
- Prepare detailed defect lists and comprehensive reports to support claim outcomes.
- **Stakeholder Engagement:**
- Build strong relationships with internal teams insurers and partner trade network.
- Actively communicate with all parties to uphold the companys reputation.
- **Reporting & Analysis:**
- Deliver insights on warranty claim trends and recurring issues to senior management.
- Support the development of improved warranty-related processes.
About You
Youll bring expertise leadership and a solutions-driven mindset to this role with the ability to thrive in a fast-paced environment. You are a natural leader and an exceptional communicator skilled at managing stakeholders across various levels.
**What were looking for:**
- Completion of relevant education
- Extensive trade and building background
- Experience (10 years) in the building and/or insurance industry
- An understanding of statutory building regulations & requirements
- Previous experience working with and implementing quality assurance systems to Australian Codes Standards & Tolerances.
- Extensive knowledge of domestic and commercial building processes compliance requirements and industry standards.
- Extensive knowledge of domestic and commercial building processes compliance requirements and industry standards.
- Strong understanding of the nuances of insurance building with experience managing complex claims.
- Proven leadership experience motivating and guiding teams to success.
- Excellent stakeholder management skills adept at balancing the needs and expectations of diverse parties.
- Exceptional organizational skills with the ability to manage multiple priorities.
- Strong analytical and problem-solving skills to assess complex claims and deliver solutions.
If you feel you have a positive attitude the required skill set and are keen to hit the ground running please APPLY NOW as we would be happy to hear from you.
Required Experience:
Manager
Employment Type
Full-Time
