Administrative Office Assistant

We currently have an opening and are seeking a Full-time Office Administrative Assistant to work at our Dundalk location.

National Pike Health Center was founded in 2001 as a clinic dedicated to offering behavioral health counseling to children adolescents adults and families. Decades later with 2 locations we are more committed than ever to providing these clients with quality service and a sense of community.

NPHC is a community-based Outpatient Mental Health Center with offices in Catonsville Dundalk and Westminster. We provide mental health therapy and a psychiatric rehabilitation program (PRP) for all ages and groups. A multidisciplinary team of outstanding mental health therapists psychiatrists rehabilitation coordinators and administrative staff joins us on this mission. From inception through treatment there is an ongoing planning and review of each case until the client is discharged. Our preventative and therapeutic outpatient mental health services provide treatment and psychiatric rehabilitation based on continually monitored and individualized treatment and/or rehabilitation goals. This administrative role helps us achieve these goals.

Job Title: Administrative Assistant

Location: In-Person Schedule: Monday Friday 8-Hour Shift
Employment Type: Full-Time 40 hrs/week)
Pay: $20-$25/hour
Benefits: 401(k) Health/Dental/Vision Insurance Paid Time Off (PTO) & Holiday pay after 90-day probation

Overview:

National Pike Health Center is seeking a proactive and detail-oriented Administrative Assistant to join our Behavioral Health Team. This position plays a vital role in supporting clinical and administrative operations coordinating intakes maintaining compliance managing client records and coordinating with other support staff.

Work Culture & Expectations:

We are looking for a proactive organized team player who thrives in a healthcare environment values detail and compliance and enjoys supporting both clients and clinicians in a fast-paced setting.

Ideal Candidate:
Someone who thrives in a fast-paced environment takes initiative values accuracy and enjoys working as part of a mission-driven team.

Skills :

Key Responsibilities:

Clinical & Compliance Support

• Monitor and track treatment plans OMS/ITP diagnostics and consents for compliance with COMAR timelines

• Schedule and track annual diagnostics psychiatric evaluations

• Collaborate with the Location Director on caseload assignments and denial letters with higher-level care options

• Ensure Medicaid eligibility and coverage is active for all EVS clients

• Send out acceptance denial and therapist introduction letters

• Maintain a no-show list and document all client contact attempts

• Other tasks as needed.

Intake & Authorization Coordination

• Assemble and audit intake packets and binders per Joint Commission standards

• Verify referral details (e.g. MA number DOB SSN) and input client data into Valant

• Send collaboration and medical record requests to PCPs schools or other providers

• Update release of information forms annually

• Other Tasks as needed

• Obtain and track initial authorization

Office Operations & Administrative Duties

• Manage phones voicemails and incoming faxes

• Create and maintain transportation schedules

• Track office supply levels (e.g. prescription pads paper snacks) and petty cash

• Supervise transportation staff lobby supervision and office assistant coverage

• Attend monthly administrative meetings

• Ensure cleanliness and supply of restrooms printer stations and lobby areas

• Organize and file client documentation securely

• Other tasks as needed

Client Services & Coordination

• Confirm client and doctor appointments the day before and on the day of

• Supervise clients in the lobby and offer snacks as needed

• Reschedule missed diagnostic appointments promptly

• Maintain accurate and up-to-date client contact and authorization records

• Other Tasks as needed