Position: Financial Customer Expert
Work model: Remote
Location: Greece
Employment type: Full-time
What you will do:
- Be the primary point of contact for customer and client requests
- Utilize phone calls e-mails and chats in order to provide a seamless customer experience
- Provide daily support and consult clients on best practices about their business
- Respond to customer inquiries about our clients new and existing services and solutions as well as complaints always in a professional manner
- Resolve issues as they arise timely and efficiently
- Strive for excellence in every interaction aiming for increased product usage and customer loyalty
- Be committed to meeting both personal goals and team targets
What you will bring:
- Fluency in German
- Very good use of English both in written and spoken language
- Work experience in a customer support role is a plus
- An interest in digital banking and payment solutions is desired
- Exceptional communication & soft skills as well as a problem-solving mentality
- Tech savviness & learning agility
- A genuine sense of ownership along with an unbreakable team spirit
- Flexibility in adapting to a fast-paced environment
What we offer:
- Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses hotel accommodation support with the house searching process (all at no cost to you)
- Competitive monthly salary 2 extra salaries per year
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State of the art premises providing a great working environment with relaxing break areas