Care Manager

Care Manager

Location: Remote (South Africa preferred)
Industry: Mental Health & Psychotherapy
Schedule: Full-time Monday Friday 9 AM 6 PM US Central Time (with some weekend availability required)

About the Role
We are seeking a warm highly organized and articulate Care Manager to join a premier group psychotherapy practice specializing in Couples Therapy and Sex Therapy. This is a higher-level administrative role best suited for someone who thrives in a fast-paced client-facing environment and is comfortable speaking openly and compassionately about topics related to intimacy and sexuality.

As the primary point of contact for incoming clients and external partners you ll manage a wide range of duties from client intake and therapist scheduling to outreach and team support. This role is perfect for someone with a client service background strong phone presence and passion for mental health.

Key Responsibilities

• Serve as the first point of contact for incoming client calls and inquiries
• Manage therapist scheduling using practice management software
• Match new clients with appropriate therapists and coaches based on their needs
• Conduct satisfaction calls following first appointments to ensure service quality
• Follow up with leads and referrals who have not engaged
• Respond promptly to new inquiries via phone email and contact forms
• Support billing-related coordination
• Conduct initial outreach job posting and pre-screening interviews for new therapist applicants
• Lead pre-screen interviews for therapists and coaches applying to join the team
• Perform community outreach and business development efforts with partner organizations clinics and institutions
• Contribute to ongoing refinement of intake onboarding and team management processes
• Support general administrative tasks as needed
• Attend weekly team meetings
• Provide weekend coverage for intake calls when necessary

Objectives

• Maintain high client engagement and satisfaction rates through effective intake processes
• Improve internal systems and workflows to support long-term business goals
• Track and report relevant KPIs and operational metrics
• Expand brand awareness and presence within local and online communities

Requirements

• Associates or Bachelors degree (preferred in psychology social work or a related mental health field)
• Minimum 4 years experience in client services care coordination or clinical intake
• Excellent verbal and written communication in English with a warm and professional tone
• Strong comfort discussing sensitive topics including intimacy and sexual health
• Self-starter who is proactive goal-driven and comfortable managing responsibilities independently
• Detail-oriented with strong organizational skills
• Proficient with spreadsheets email scheduling systems and Zoom
• Available for some evening and weekend support aligned with client behavior trends

Why Join Us
You ll be working with a passionate mission-driven team committed to creating a supportive space for clients and clinicians alike. We value authenticity sex-positivity and compassion and we re looking for someone who shares these values to help us grow and deliver exceptional care.