NICE CXone IVR consultant
NICE CXone IVR consultant
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Job Description
Dear Partners
Hope you are doing well.
Please find the Job description. Kindly share resume along with contact details and expected bill rates on C2C and send it to
Role : NICE CXone IVR consultant
Location : Fort Mills SC (Charlotte NC) ( 100% Onsite all 5 Days)
Duration : Longterm
Required Skills:
Must Have 8 years of experience in leading CCaaS platform such as NICE CXONE(ACD IVR Studio WEM QM).
Optional : 3years of hands-on development background with java/springboot/APIs
Optional : 3 years of extensive hands-on experience on integrating telephony/IVR systems with CRM like Salesforce MS Dynamics
Must have knowledge of key cloud platforms such as AWS
Must have thorough understanding of Telephony protocols and architecture
Must have experience of at least 2 big projects migrating from on-prem to CCaaS
Must have through understanding of security mechanism voice bio masking etc.
Must Have Deep knowledge of NICE CXone platform (ACD IVR Studio WEM QM)
Proficiency in NICE Studio scripting and call flow development
Experience with NLU platforms (e.g. Dialogflow Lex LUIS) and AI integration
Strong understanding of SIP VoIP WebRTC and telephony protocols
Familiarity with OAuth OpenID Connect and secure API practices
Experience with RPA tools (e.g. UiPath Automation Anywhere)
Strong analytical skills and experience with BI tools and SQL
Conversant with leading AI modules and how those are linked with CCaaS tools
2 years of hands on experience with Gen AI tools like Nuance Microsoft CoPilot
Must have advance certification like NICE CXone Nexedia Autopilot Digital Channel
NICE CXOne Mpower ACD
Experience with QM and Workforce Management
Knowledge of AI tools
Manjunath
Staffing Manager
Ph: / Email:
Employment Type
Full Time
