Service Advisor- Car Dealership
Service Advisor- Car Dealership
Posted on :
09-07-2025
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1 Vacancy
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Job Description
Job Title: Service Advisor Car Dealership
Location: Newry BT35 6PU
Salary: Basic Salary Up to 31000 (depending on experience) annual bonus of up to 5400 uncapped
commission
Full Time and Permanent Monday Friday 8.30am -5.30pm and alternate Saturdays (9 am 1pm)
Our client is one of the largest and fastest-growing motor retailers. They represent major global franchises from
various locations in Northern Ireland.
They are now actively looking to recruit a Service Advisor for their Car Dealership in Newry.
Job Purpose:
The Service Advisor is the focal point for customer contact they will organise customer service/repair
requirements and will strive for 100% customer satisfaction the first time and every time. The Service Advisor
will assist the Service Manager in ensuring the efficient and profitable operation of the department.
Duties / Responsibilities:
Builds rapport and qualifies the customer s requirements
Talks and listens to the customers to build rapport and understand their service/repair requirements
both their stated and unconscious needs.
Uses a good understanding of the customer s needs to guide them toward the product/service that will
best meet their needs.
Agrees the details of the work that is to be carried out
Provides accurate estimates for servicing and repairs ensuring that the customer is fully aware of the
likely costs and timescales involved and setting expectations accordingly.
Schedules work to meet the customer requirements taking into account workshop / bodyshop
utilisation targets job complexity and parts availability.
Encourages the sales of genuine parts and accessories whenever possible acting on opportunities to sell
additional products/services and market current promotions.
Agrees vehicle delivery/collection or loan car arrangements. Hands over loan car keys once all checks
are complete and ensures that the customer is happy with the vehicle.
Coordinates workshop activity to deliver agreed work
Liaises with After Sales to order parts. Notifies customers on arrival to allow work to be scheduled and
minimise part stock holding (WIP).
Produces job cards detailing any special requirements and distributes them to the workshop /
bodyshop briefing technicians where appropriate.
Coordinates valeting of customers vehicles and any other work to be sublet.
Organises the collection and delivery of cars/vans for service or repairs.
Update customer database to maintain accurate records of work carried out and aid future prospecting.
Assesses and records warranty claims as per manufacturer s requirements.
Updates the customer on progress and checks customer satisfaction on completion
Contacts customer to update them on workshop/body shop progress agree on any additional spending
and manage customer expectations in relation to costs and timings.
Invoices customer on completion of work in line with the estimate. Reviews invoices with the
customer providing a detailed explanation where necessary.
Checks loan cars on return and hands over the customers cars.
Ensures that each service or repair is followed up with a personal call to check the customer is happy
with the service provided.
Works as a full member of the dealership team
Works with colleagues and other teams across the dealership/group to provide a seamless service to
customers.
Ensure opportunities for sales by the other teams are followed up by the most appropriate specialist.
General
Cooperate fully with the implementation of the company s Health & Safety arrangements for example
reporting accidents/incidents and equipment defects to management and maintaining a clean
uncluttered and safe environment for customers members of the public and staff.
To work in a manner that actively seeks to reduce any negative environmental impact in relation to the
processes and procedures operating within the job holder s area and across the wider business e.g.
reduction of waste recycling etc.
The job holder may be required to serve at other company locations to meet the needs of the business.
In return for your hard work and dedication to the brand you will receive a competitive basic salary and
company benefits including:
Education
Driving License
Employment Type
Full Time
Key Skills
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