drjobs Missile Defense Agency NOC Technician III (Secret)

Missile Defense Agency NOC Technician III (Secret)

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1 Vacancy
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Job Location drjobs

Hill Air Force Base, UT - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

We connect our employees with some of the best opportunities around.

Time and again our employees tell us that the most important thing we offer is respect. Federal Staffing Solutions puts people to work in all types of jobs. When you work with us you build a relationship with a team of employment professionals in your community who have in turn built professional relationships with the businesses that are hiring.

We are looking for a Missile Defense Agency NOC Technician to work in Hill AFB UT supporting our client.

Clearance: Secret

Salary: $85000


Requirements:

  • Create and update tickets utilizing Remedy.
  • Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools.
  • Provide 24/7/365 sustainment support for outages degradation of services and Tier 1/Tier 2 support.
  • Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.
  • Works directly with Shift lead and O&M leadership for guidance
  • Record assess track and monitor incident tickets escalated to operational infrastructure.
  • Demonstrate knowledge of training standard operating procedures and tools within O&M.
  • Evaluates and provides feedback for training standard operating procedures and tools.
  • Assist in training Network controllers within O&M.
  • Effectively communicates with the O&M team and the customer.
  • Provide technical advice and insight to peers and customers to assist in resolution of complex issues.
  • Demonstrate proficiency in several functions within the DISN: routers switches crypto devices routing DSN/DRSN Video Services Promina CISCO Juniper MSPP DWDM Optical Switching etc
  • Must have DoD-8570 IAT Level 2 baseline certification (Security CE or equivalent) at start date.
  • Ability to work in a 24/7 operation.
  • Experience with one or more of the following: alarm surveillance fault management LAN maintenance performance management.
  • Expertise in three or more of the following: routers switches crypto devices routing DSN/DRSN Video Services Promina CISCO Juniper MSPP DWDM Optical Switching.
  • General understanding of network topologies both transport and IP.
  • Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance.


Essential Requirements:

  • US Citizenship is required.
  • Active Secret clearance is required.
  • Must have DoD-8570 IAT Level 2 baseline certification (Security CE or equivalent) at start date.
  • Ability to work in a 24/7 operation

  • Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation. While performing the duties of this job the employee will regularly sit walk stand and climb stairs and steps. May require walking long distance from parking to work station. Occasionally movement that requires twisting at the neck and/or trunk more than the average person squatting/ stooping/kneeling reaching above the head and forward motion will be required. The employee will continuously be required to repeat the same hand arm or finger motion many times. Manual and finger dexterity are essential to this position. Specific vision abilities required by this job include close distance depth perception and telling differences among colors. The employee must be able to communicate through speech with clients and public. Hearing requirements include conversation in both quiet and noisy environments. Lifting may require floor to waist waist to shoulder or shoulder to overhead movement of up to 20 pounds. This position demands tolerance for various levels of mental stress.


Job Duties:

  • Incident Correlation and Fault Analysis: o
  • o Proactively analyze alarms
  • o o Provide detailed analyses leading to resolution of the alarm conditions including filtering and correlating fault information o
  • o Identifying the fault condition and its impacts o
  • o Isolating root causes o
  • o Coordinating correction of fault situations regardless of the fault in the infrastructure.
  • Notify necessary points of contacts based on essential or heightened awareness networks circuits or location incidents.
  • Incident Analysis (Fault Isolation): o
  • o Support the fault isolation process o
  • o Diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs
  • o o Identify failed network element(s) i.e. systems hardware software circuits or facilities.
  • Activities include:
  • o testing
  • o fault troubleshooting
  • o fault localization
  • o fault logging and assignment
  • Support all customers to include providing global situational awareness support.
  • Fault Correction:
  • o Correct/replace faulty network elements coordinating with other service providers as necessary.
  • Verify that service has been restored upon resolution of all customer-initiated tickets.
  • Network/Service Restoration:
  • Restore networks and service to full operation
  • o Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs.
  • o Identify failures that are attributable to a different causes and impacts
  • o Conduct reroute and normalization of services and circuits due to outages degradation or Authorized Service Interruptions (ASIs).
  • o Reroute routine circuits within 24 hours of notification
  • o Documenting reroute in the configuration management database (CMDB).
  • o Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket.
Equal Opportunity Employer

Requirements: Create and update tickets utilizing Remedy. Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools. Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support. Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined. Works directly with Shift lead and O&M leadership for guidance Record, assess, track, and monitor incident tickets escalated to operational infrastructure. Demonstrate knowledge of training, standard operating procedures, and tools within O&M. Evaluates and provides feedback for training, standard operating procedures, and tools. Assist in training Network controllers within O&M. Effectively communicates with the O&M team and the customer. Provide technical advice and insight to peers and customers to assist in resolution of complex issues. Demonstrate proficiency in several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date. Ability to work in a 24/7 operation. Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management. Expertise in three or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching. General understanding of network topologies, both transport and IP. Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance. Essential Requirements: US Citizenship is required. Active Secret clearance is required. Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date. Ability to work in a 24/7 operation.

Employment Type

Full Time

Company Industry

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