Sr. Manager Applicance Delivery Manager
Sr. Manager Applicance Delivery Manager
Posted on :
09-07-2025
Employer Active
1 Vacancy
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Job Description
General Summary:
The Sr. Manager of Appliance Delivery Operations is responsible for leading and scaling appliance delivery operations across Quebec. This role provides strategic oversight ensures alignment with performance targets and drives a superior service experience for customers and end users. Accountable for key performance indicators (KPIs) such as SLA compliance customer satisfaction driver performance and asset utilization the Sr. Manager plays a pivotal role in developing strong teams cultivating client partnerships and fostering a culture of care accountability and operational excellence throughout the delivery network.
Primary Duties and Responsibilities:
- Build and lead a high-performing appliance delivery operation across Quebec consistently exceeding defined service and performance metrics.
- Govern all appliance delivery operations within the province ensuring operational excellence and outstanding customer experiences.
- Work closely with the Driver Programs team to reduce driver turnover while managing a hybrid fleet of internal and crowdsourced drivers.
- Ensure all drivers are properly trained to perform appliance deliveries and related services (e.g. installation door swing changes accessory setup).
- Confirmed drivers are equipped with the required tools and supplies (e.g. spare parts blankets booties carpet runners dollies straps) to prevent damage and complete services on the first visit.
- Implement systems to detect and monitor driver behaviour and performance patterns and address issues with constructive solutions-oriented feedback.
- Maintain compliance with all applicable driver-related legal requirements at the federal provincial and local levels.
- Support recruitment efforts by interviewing candidates assessing experience skills and fit and participating in community and hiring events as needed.
- Collaborate with internal stakeholders and clients to manage driver availability resolve delivery-related issues and ensure service coverage based on volume distance and customer requirements.
- Contribute to strategic planning by supporting the development of short- and long-term goals annual business plans and driver-related budgets.
- Promote our clients mission and values internally and externally through strong leadership and relationship-building.
- Manage coach and support direct reports by setting clear expectations providing feedback and development opportunities and holding team members accountable for performance.
- Oversee assigned budgets while continuously identifying opportunities for revenue growth and cost optimization.
- Perform other duties and special projects as assigned.
Qualifications & Skills:
- Minimum 10 years of progressive experience in logistics and/or transportation management with specific expertise in managing large fleets and appliance delivery operations.
- Direct customer service experience within a logistics or last-mile delivery environment is required.
- Proven leadership and team management skills with a track record of achieving high performance and operational excellence.
- Strong organizational strategic planning and execution capabilities.
- Exceptional verbal and written communication skills in both English and French; confident in writing presenting and speaking with stakeholders at all levels.
- Demonstrated ability to build and maintain strong trust-based relationships with internal teams business partners and customers.
- Skilled at making timely confident decisions under pressure and managing competing priorities.
- Solid understanding of financial reporting budgeting and cost management principles.
- Strong computer literacy including proficiency in Microsoft Word Excel PowerPoint Adobe products and email platforms.
- High level of critical thinking logical reasoning and analytical skills to solve complex problems and drive continuous improvement.
- Personally aligned with values of integrity accountability high standards and ethical leadership.
Working Conditions:
- Work is split between an office environment and an on-site presence at the departure warehouse on a daily basis.
- Regular travel throughout the province of Quebec is required.
- Occasional travel within Canada and the United States may be required.
Employment Type
Full Time
Key Skills
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