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You will be updated with latest job alerts via emailPurpose of Position
The International Commercial Advisor assists with providing international information advice and pricing for internal Sales & CRM teams. This also includes lead sourcing and actively promoting new international products and services to new or existing customers. They represent the entire range of DPD Groups International offering producing reports to support and monitor the growth of our international strategic customers. The also will support external customers through out International experts Desk with our products and services or industry knowledge.
Key Tasks/Areas of Responsibility
To check over and send reports and stats to our international strategic customers
To update customers on international service alerts and notices
Support external customers through the International experts desks with products services and industry changes
Support with the implementation and set up of our international products and services
To handle inbound and outbound calls answering inquiries by clarifying desired information researching resolving problems exploring options providing solutions locating and issuing information
Ensure all emails that are received into the department are managed within an service level agreement of 24hours
To provide all sales executives and account managers with pricing on all international products and services upon request.
To record and log all pricing enquiries. This also includes the outcome of the pricing once supplied
Update sales personnel and external customers of any country service product competitor information or presentation material
Lead sourcing and actively promote new and additional product and services to new and existing customers
To ensure all pricing enquires and tenders are submitted and completed on time
To monitor oversee and support international customers who are at risk or are a new customer
As and when required to support or to be involved in international projects
Prepares and provides stats and data on international customers for reviews and presentations
As and when to support with training inductions and presenting international information to internal staff or customers
Key Measures of performance
Agreed short term project KPIS
Number of successfully handled emails
Time keeping
Number of pricing enquiries and the outcome
Upsell and new business revenue to support our international target
Call monitoring
Strategic customer reports are issued daily before 4pm or by the agreed date / time.
Qualifications :
About You
Ideally your career history will be able to evidence success within a telesales customer services or target driven environment however this is not essential. It would also be advantageous if you have experience within an international distribution and/ or supply chain environment. You will also;
Have excellent communication skills both verbally and written with the ability to work with both internal and external stakeholders.
Have good organisational and time management skills with the ability to work well under pressure
Strong administrative skills and computer literate
Be enthusiastic motivated flexible and adaptable to change
Demonstrate the core DPD DNA values of Passion Respect Honesty Flexibility Caring and Accountability.
Additional Information :
About our benefits:
We recognise that our people are at the heart of our business without them we wouldnt be able to deliver our award-winning service to millions of customers across the country each day. Its important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers promises then this is the job for you! Apply today.
Remote Work :
No
Employment Type :
Full-time
Full-time