Restaurant Supervisor

Scope of Position:

The position of Restaurant Supervisor is dedicated to exceeding expectations of both internal and external guests to ensure the highest level of service is consistently provided. Teamwork is the key to success in providing a warm and personal experience.  The Supervisors role will be to ensure excellent guest service is rendered with the support of the Servers Assistant Servers and the Food Servers.  The Supervisor will ensure all hotel policies and procedures and standards of service are adhered to by the team. The Supervisor will also offer support to all colleagues a team of professionals with a passion for food and beverage with regards to work and personal development.

Responsibilities:   

To report for duty punctually in full uniform according to appearance and grooming standards

To promote and maintain a positive working relationship at all times with all the colleagues.

Being leaders he/ she needs to lead by example therefore needs to demonstrate a complete understanding of all policies procedures and standards stated in local SOPs

To follow all departmental policies procedures and set service standards as outlined

To consistently offer professional friendly and warm hospitality to all guests

To foster and practice teamwork and cooperation with all other positions existing in the outlet

To attend all required training sessions and be aware of any changes to menus hotel and departmental policies and procedures service standards as well as business trends and requirements

To take ownership and uphold the values stated in the Charter of Ethics and CSR

To demonstrate a complete knowledge and understanding of the sequence of service food and beverage service standards and all other service standards as outlined in the Job Task List

To have full and complete knowledge of the  food menu dessert menu coffee and tea menu as well as all other beverage menus and the wine list

To know about menu items ingredients preparation methods and garnishes for all dishes.

To be able to guide the guest through the menu and make any suggestions or recommendations in the guests interest

To be able to answer any guest question about food items beverages and wines in an informative and helpful way

To be aware of all cashiering procedures and the handling of all payment methods.

To understand and follow all point of sale procedures and policies as stated in SOPs

To lead and guide the Servers and Food Runners ensuring efficient and effective teamwork

To communicate all service requirements to the respective team members in an efficient and effective way.

To be an effective speaker and pass necessary information in briefings

To ensure that all work areas and stations are kept clean and tidy at all times

To perform all opening and closing duties as well as all daily and weekly duties to the set standards.

To attend pre-shift weekly and monthly meetings to be well-informed about all events promotions and other news.

To understand how to operate all the equipment used in the outlet and to protect all assets in the outlet and in the hotel

To assist all guests (internal and external) with any enquiries or requests in a pleasant helpful manner

To actively participate in and follow all health and safety policies and procedures set out for the hotel

Carrying out any miscellaneous duties and responsibilities as requested by your Manager pertaining to total quality service delivered

Qualifications :

• Excellent customer service and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Exceptional organizational and time management skills
• Demonstrated leadership experience and ability to manage and motivate a team
• Proficiency in restaurant management software and point-of-sale systems
• Ability to work efficiently in a fast-paced high-pressure environment

Remote Work :

No

Employment Type :

Full-time