Customer Support - Ring Voice Process
Customer Support - Ring Voice Process
Posted on :
09-07-2025
Employer Active
1 Vacancy
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Job Description
Immediately Hiring Graduates for Ring Voice Process (Technical Support) in Leading MNC at Gurgaon / Noida (Work from Office)
Responsibilities
- Handle inbound/outbound customer calls regarding product/service inquiries and issues
- Provide accurate information and assistance to customers
- Resolve customer complaints and escalations in a professional manner
- Maintain customer records and update information in the system
- Identify and escalate priority issues to the appropriate team
- Achieve individual and team targets for customer satisfaction and productivity
- Follow company policies and procedures
- Adhere to quality standards and call center metrics.
Qualifications
- Graduation in any discipline
- Communication Level - CL 11 or above.
- Excellent verbal and written communication skills in English
- Strong customer service orientation
- Ability to empathize with customers and provide appropriate solutions
- Good problem-solving skills
- Ability to work in a fast-paced and target-driven environment
- Basic computer knowledge and typing skills
- Flexibility to work in shifts including weekends and holidays
Skills
- Active listening
- Attention to detail
- Patience
- Multitasking
- Conflict resolution
- Time management
- Customer relationship management
- Adaptability
Assessments Required:
- AMCAT (Cognitive & Domain Skills) Mandatory
- SVAR Test - Minimum B1 Level
- Voice Versant - Minimum Score of 58
- WBI Ops (Web-Based Interview for Operations) - Cleared
Interview Rounds:
1. Resume Screening
2. AMCAT & Communication Tests
3. Virtual/Web-Based Interview (WBI Ops)
4. Final HR Discussion
Minimum 1 Year in Technical Customer Support (Voice) Mandatory
Package:
CTC : 5 LPA
Take-Home Salary: 36500/month (approx.)
Minimum Incentive Value: 0
Application Process
Email your resume:
Employment Type
Full Time
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