German Speaking Customer Advisor

Are you a highly motivated and customer-focused individual with fluent German (C1/C2 level preferred) and strong English communication skills Were seeking a dedicated German-Speaking Customer Advisor to join our dynamic and international team in Sofia Bulgaria. Youll be a key part of an exciting project for a well-known brand in the beverage industry renowned for its commitment to innovation and customer satisfaction. This is a fantastic opportunity to launch or advance your career in a supportive multicultural environment with a flexible hybrid working model!

Your Role:

As a German-Speaking Customer Advisor youll be the primary point of contact for our valued German-speaking customers. Your key responsibility will be to provide outstanding support and ensure every customer has a smooth positive experience reflecting our dedication to high-quality service. Youll handle a variety of customer inquiries through various channels.

This role operates on a hybrid model: youll work 2 days on-site in our modern Sofia office facilities and 3 days remotely. Were looking for enthusiastic empathetic people who easily connect with others. While prior customer service or call center experience is a plus its not a must-have. We believe in developing talent and provide comprehensive training to equip you with all the necessary skills for success.

Key Responsibilities:

• Customer Support: Professionally handle incoming inquiries from German-speaking customers via phone email and chat ensuring high satisfaction levels.
• Issue Resolution: Effectively identify diagnose and resolve customer concerns and questions related to our products and services.
• Product Expertise: Develop and maintain a strong understanding of our product range and service offerings to accurately assist customers and provide relevant information.
• Clear Communication: Clearly and concisely explain product details usage instructions troubleshooting steps and other relevant information to customers.
• Record Keeping: Accurately log all customer interactions inquiries and resolutions in our customer relationship management (CRM) system for complete records.
• Feedback Loop: Proactively spot common customer issues or trends and offer valuable feedback to the team and management to help improve our services.
• Compliance Adherence: Follow company policies procedures and data protection regulations in all customer interactions ensuring secure and compliant service.
• Team Collaboration: Collaborate effectively with team members and other departments to ensure efficient problem-solving and a consistent customer experience.

What Were Looking For:

• Fluent German (C1/C2 Level Preferred): Exceptional written and verbal communication skills in German are essential for clear natural and effective customer interactions.
• Proficient English (B2 Level or Higher): Required for internal communication and training within our international team.
• Excellent Communication Skills: Strong active listening verbal and written communication with a focus on empathy.
• Customer-First Mindset: A genuine desire to help people and a strong commitment to delivering outstanding customer service.
• Problem-Solving Skills: Strong analytical abilities and a proactive approach to efficiently resolving customer issues.
• Basic Computer Skills: Comfortable using various computer systems software and online tools and able to learn new applications quickly.
• Adaptability & Resilience: Capable of handling challenging customer situations with patience professionalism and a positive attitude.
• Team Collaboration: Able to work effectively within a team collaborating with colleagues and contributing to a positive work environment.
• Hybrid Availability: You must be able to work 2 days on-site in our Sofia office and 3 days remotely.

What We Offer:

Were committed to creating a supportive and rewarding environment for our employees. Joining us means becoming part of an organization that values your contribution and invests in your growth. Our comprehensive benefits package includes:

• Competitive Salary: An attractive remuneration package that recognizes your skills and dedication with opportunities for performance-based incentives.
• Hybrid Work Model: Enjoy the flexibility of working from home 3 days a week while still benefiting from in-person collaboration 2 days a week in our modern Sofia office.
• Career Advancement: Access to continuous learning and development programs designed to boost your skills and support your long-term career progression within the company. We love to promote from within!
• Health & Life Insurance: Comprehensive plans to ensure your well-being and provide peace of mind.
• Relocation Support (for candidates from abroad):
  • Flight Tickets: Well cover your flight expenses to Sofia from your current location.
  • Accommodation: Assistance with finding and potentially covering initial accommodation in Sofia to help you settle in comfortably.
• Dynamic Workplace: Be part of a vibrant multicultural and collaborative team in a modern and comfortable office setting.
• Employee Perks: Enjoy additional benefits like meal vouchers transportation support (where applicable) a Multisport card bonuses for important life events extra paid leave for education corporate discounts and engaging company events.
• Supportive Culture: A welcoming inclusive and diverse work environment that encourages professional and personal growth where your voice is heard and your contributions are valued.
• International Exposure: Gain valuable experience working within a global company and business context.

Why Join Us

This isnt just another job; its a chance to build a fulfilling career with a leading company in its field. Youll gain invaluable customer service experience enhance your professional skills and become part of a supportive community. We empower our employees to reach their full potential because we know their success is our success.