German Speaking Customer Advisor

Are you a highly motivated and customer-focused individual with excellent German (B2 minimum) and strong English communication skills Were looking for a dedicated German-Speaking Customer Service Advisor to join our lively international team right here in Sofia Bulgaria. Youll be a key part of an exciting project for a renowned company in online services a true leader in its field known for its commitment to excellence. This is a fantastic chance to either kickstart or advance your career in a supportive diverse environment with options for either full-time or part-time work!

Your Day-to-Day:

As a German Customer Service Advisor youll be the main point of contact for our valued German-speaking customers. Your primary goal will be to provide outstanding support and ensure every customer has a smooth positive experience reflecting our dedication to high-quality service. Youll handle most customer inquiries through email and chat with only a small percentage (about 5-10%) coming in via phone calls.

This is an on-site position meaning youll be working from our modern offices in Sofia. Were looking for enthusiastic empathetic people who easily connect with others. While prior customer service or call center experience is a plus its not a must-have. We believe in developing talent and provide comprehensive training to equip you with all the necessary skills for success.

Key Responsibilities:

• Customer Support: Professionally handle incoming email and chat inquiries from German-speaking customers ensuring high satisfaction levels. Youll also take a small number of inbound phone calls as needed.
• Issue Resolution: Effectively identify diagnose and resolve customer concerns and questions about our online services and products.
• Knowledge Hub: Develop a strong understanding of our product offerings and services to accurately assist customers and provide relevant information.
• Clear Communication: Clearly and concisely explain service details usage instructions and troubleshooting steps to customers.
• Record Keeping: Accurately log all customer interactions inquiries and resolutions in our customer relationship management (CRM) system for complete records.
• Feedback Loop: Proactively spot common customer issues or trends and offer valuable feedback to the team and management to help improve our services.
• Compliance Adherence: Follow company policies procedures and data protection regulations in all customer interactions ensuring secure and compliant service.
• Team Collaboration: Collaborate effectively with team members and other departments to ensure efficient problem-solving and a consistent customer experience.

What Were Looking For:

• Fluent German (B2 Level Minimum): Strong written and verbal communication skills in German are essential for clear and effective customer interactions.
• Proficient English (B2 Level or Higher): Required for internal communication and training within our international team.
• Excellent Communication Skills: Exceptional verbal and written communication with a focus on active listening and empathetic engagement.
• Customer-First Mindset: A genuine desire to help people and a strong commitment to delivering outstanding customer service.
• Problem-Solving Skills: Strong analytical abilities and a proactive approach to efficiently resolving customer issues.
• Basic Computer Skills: Comfortable using various computer systems software and online tools and able to learn new applications quickly.
• Adaptability & Resilience: Capable of handling challenging customer situations with patience professionalism and a positive attitude.
• Team Collaboration: Able to work effectively within a team collaborating with colleagues and contributing to a positive work environment.
• On-site Availability: You must be able to work from our office in Sofia Bulgaria.

What We Offer:

Were committed to creating a supportive and rewarding environment for our employees. Joining us means becoming part of an organization that values your contribution and invests in your growth. Our comprehensive benefits package includes:

• Flexible Work: Choose between full-time or part-time employment to best fit your lifestyle.
• Competitive Pay: An attractive salary that recognizes your skills and dedication with opportunities for performance-based incentives.
• Career Advancement: Access to continuous learning and development programs designed to boost your skills and support your long-term career progression within the company. We love to promote from within!
• Health & Life Insurance: Comprehensive plans to ensure your well-being and provide peace of mind.
• Relocation Support (for candidates from outside Sofia):
  • Flight Tickets: Well cover your flight expenses to Sofia from your current location.
  • Accommodation: Assistance with finding and potentially covering initial accommodation in Sofia to help you settle in comfortably.
• Dynamic Workplace: Be part of a vibrant multicultural and collaborative team in a modern and comfortable office setting.
• Employee Perks: Enjoy additional benefits like meal vouchers transportation support (where applicable) a Multisport card bonuses for important life events extra paid leave for education corporate discounts and engaging company events.
• Supportive Culture: A welcoming inclusive and diverse work environment that encourages professional and personal growth where your voice is heard and your contributions are valued.
• International Exposure: Gain valuable experience working within a global company and business context.

Why Join Us

This isnt just another job; its a chance to build a fulfilling career with a leading company in its field. Youll gain invaluable customer service experience primarily through email and chat enhance your professional skills and become part of a supportive community. We empower our employees to reach their full potential because we know their success is our success.