German Speaking Customer Advisor

Are you a highly motivated customer-focused individual with a B2 (or higher) level of German proficiency and strong English communication skills Were looking for a dedicated German-Speaking Customer Advisor to join our dynamic and international team in Sofia Bulgaria. Youll be part of a significant project for a well-known company in the online services sector renowned for its commitment to excellence and innovation. This is an exciting opportunity to launch or advance your career in a supportive multicultural environment with flexible full-time or part-time options!

About the Role:

As a German-Speaking Customer Advisor youll be the primary point of contact for our valued German-speaking customers providing them with exceptional support and assistance. Youll play a crucial role in ensuring a seamless and positive customer experience reflecting our commitment to high-quality service and customer satisfaction. Your responsibilities will primarily involve handling customer inquiries via email and chat with occasional phone calls (only 5-10%).

This on-site role requires your full presence in our modern Sofia office facilities. Were looking for enthusiastic empathetic individuals who connect easily with people. While prior experience in customer service or a call center environment is a plus its not a mandatory requirement. We believe in nurturing talent and providing comprehensive training to equip you with all the necessary skills to succeed.

Key Responsibilities:

• Customer Interaction: Professionally handle inbound email and chat inquiries from German-speaking customers ensuring a high level of satisfaction. Handle a small percentage of inbound phone calls as needed.
• Problem Resolution: Effectively identify diagnose and resolve customer concerns questions and issues related to our online services and products.
• Product Knowledge: Develop and maintain a thorough understanding of our product portfolio and service offerings to accurately assist customers and provide relevant information.
• Information Provision: Clearly and concisely communicate service details usage instructions troubleshooting steps and other relevant information to customers.
• Documentation: Accurately log and document all customer interactions inquiries and resolutions in our customer relationship management (CRM) system for comprehensive records.
• Feedback & Improvement: Proactively identify common customer issues or trends and provide valuable feedback to the team and management to contribute to service improvements.
• Compliance: Adhere to company policies procedures and data protection regulations during all customer interactions ensuring secure and compliant service.
• Team Collaboration: Work effectively with team members and other departments to ensure efficient problem-solving and a consistent customer experience.

What Were Looking For:

• B2 (Minimum) German Proficiency: Strong written and verbal communication skills in German are essential for clear and effective customer interaction.
• Proficient English (B2 Level or Higher): A mandatory requirement for internal communication and training within our international team.
• Excellent Communication Skills: Exceptional verbal and written communication with a strong focus on active listening and empathetic engagement.
• Customer Service Orientation: A genuine passion for helping people and a strong commitment to delivering outstanding customer service.
• Problem-Solving Abilities: Strong analytical skills and a proactive approach to efficiently resolving customer issues.
• Basic Computer Literacy: Comfortable using various computer systems software and online tools with the ability to quickly learn new applications.
• Adaptability and Resilience: Capable of handling challenging customer situations with patience professionalism and a positive attitude.
• Team Player: Ability to work effectively within a team collaborating with colleagues and contributing to a positive work environment.
• On-site Availability: Must be able to work from our office in Sofia Bulgaria.

What We Offer:

Were committed to creating a supportive and rewarding environment for our employees. Joining us means becoming part of an organization that values your contribution and invests in your growth. Our comprehensive benefits package includes:

• Flexible Working Hours: Options for full-time or part-time employment to suit your lifestyle.
• Competitive Salary: An attractive remuneration package that recognizes your skills and dedication with opportunities for performance-based incentives.
• Career Growth Opportunities: Access to continuous learning and development programs designed to enhance your skills and support your long-term career progression within the company. We believe in promoting from within!
• Health and Life Insurance: Comprehensive plans for your well-being and peace of mind.
• Relocation Support (for candidates outside Sofia):
  • Flight Tickets: Well cover your flight expenses to Sofia from your current location.
  • Accommodation: Assistance with finding and potentially covering initial accommodation in Sofia to help you settle in comfortably.
• Dynamic Work Environment: Be part of a vibrant multicultural and collaborative team in a modern and comfortable office setting.
• Employee Benefits: Enjoy additional perks such as meal vouchers transportation support (where applicable) a Multisport card bonuses for important life events additional paid leave for education corporate discounts and engaging company events.
• Supportive Culture: A welcoming inclusive and diverse work environment that encourages professional and personal growth where your voice is heard and your contributions are valued.
• International Exposure: Gain valuable experience working within an international company and global business context.

Why Join Us

This is more than just a job; its an opportunity to build a rewarding career with a leading company in its field. Youll gain invaluable customer service experience primarily through email and chat enhance your professional skills and become part of a supportive community. We empower our employees to reach their full potential understanding that their success is our success.