Slovenian Speaking Customer Advisor - Part/Full Time

Launch Your Customer Support Career in Vibrant Sofia with a Global Tech Partner!

Are you a highly communicative and customer-focused individual with native-level Slovenian and excellent English skills Do you thrive in a dynamic in-person team environment and enjoy helping users get the most out of their products Were actively seeking an enthusiastic Slovenian-Speaking Customer Advisor to join our lively team in Sofia Bulgaria!

We are a leading international solutions provider collaborating with one of the worlds most influential technology companies renowned for its innovative search engine and digital offerings. Our Sofia hub is a bustling center dedicated to delivering exceptional customer service and support worldwide. This is a fantastic opportunity to start or advance your career in a supportive international setting even if you dont have a tech background!

Your Role as a Customer Advisor

As a Slovenian-Speaking Customer Advisor youll be the primary point of contact for our Slovenian-speaking users. Your main goal will be to provide professional support for their product and service inquiries ensuring they have a smooth and highly satisfying experience.

Your key responsibilities will include:

• Front-Line Support: Provide top-tier assistance for our clients products and services aiming for consistently high customer satisfaction.
• System Navigation: Efficiently use CRM software ticketing systems and other customer service tools to meet our customers specific needs.
• Multi-Channel Engagement: Connect with customers through various channels including phone email and chat offering timely and accurate help.
• Query Resolution: Quickly resolve customer inquiries within agreed Service Level Agreements (SLAs) using our extensive knowledge base and established procedures.
• Performance Excellence: Consistently meet or exceed performance targets for call handling time first-call resolution and customer satisfaction scores.
• Team Collaboration: Work actively with team members sharing best practices and contributing to the collective knowledge to improve overall service quality.
• Continuous Learning: Participate in ongoing training and stay updated on product knowledge new features and industry trends to provide expert advice.

What Were Looking For

We value enthusiasm and a drive to learn making this an ideal role for individuals with or without prior direct experience. We need someone who is:

• Multilingual: Fluent in Slovenian (C1-C2) and fluent in English (B2-C1) both verbally and in writing.
• Customer-Centric: Passionate about helping people and committed to delivering exceptional customer experiences.
• Organized Thinker: Able to follow structured guides and established processes meticulously.
• Problem Solver: Excellent at active listening and strong at troubleshooting issues and finding creative solutions.
• Adaptable Learner: Highly adaptable and quick to learn new processes and technologies in a fast-paced environment.
• Self-Motivated: Driven by a true passion for customer satisfaction.
• No Tech Background Needed! We offer comprehensive fully paid training that will equip you with all the product knowledge and skills you need to succeed.

Perks & Benefits

Joining our team means becoming part of a dynamic company that values its people and invests in their well-being and growth. We are proud to offer:

• Generous Welcome Bonus: Receive a 3000 BGN signing bonus when you join!
• Flexible Contracts: Choose between full-time temporary employment or part-time options to suit your lifestyle.
• Fully Paid Training: Benefit from a comprehensive fully compensated training program to ensure you succeed in the role.
• Competitive Salary: An attractive pay package that recognizes your skills and dedication.
• Relocation Support: For international candidates we offer a comprehensive relocation package including flight tickets and initial accommodation in Sofia to ensure a smooth transition.
• Career Development: Enjoy a stable job with clear opportunities for career progression and continuous development.
• Enhanced Benefits: Additional health insurance and access to a wide array of over 50 extra benefits and services to choose from.
• Positive International Environment: Work in a vibrant multicultural setting with colleagues from around the globe.
• Supportive Culture: Benefit from a positive environment where continuous learning and teamwork are celebrated.
• Referral Bonuses: Opportunities to earn bonuses for referring talented individuals to our team.

Your New Home Base: Sofia Bulgaria

This role is fully on-site in our modern office in Sofia Bulgaria a lively and historic capital offering a dynamic urban experience and a growing international community. Youll be part of a collaborative office culture that fosters strong team connections and direct interaction.