Member Care Supervisor Internal Only

• Lead: courage and proven ability to lead and influence members co-workers and guests
• Concierge: Exceptional customer service skills; able to interact in a positive and professional way with direct reports members and co-workers exceeding member expectations; upbeat and positive attitude
• Compassionate and Courageously Kind: Good listener with the ability to empathize and problem solve; treat everyone with respect and kindness in all interactions; demonstrate being courageously kind in all communications (seek understanding speak truth with respect sustain boundaries steer toward a win/win outcome set free to choose)
• Collaborator: Personable friendly and collaborative team player with high personal ownership over tasks
• Office Skills: Organized and has the ability to handle multiple tasks; basic computer skills and ability to learn and use internal computer system; fluent in Google Chrome spreadsheets docs and calendaring
• Must be at least 17 years old with a valid work permit or Live Scan certification (after 18)
• Certifications: Must be CPR/AED and 1st Aid Certified (or willing to get certified within 3 months of starting position) and willing to perform CPR and other 1st Aid as needed; mandated reporter certified

• Lead: team meetings as needed; assist Director in creating clear systems processes and procedures; lead by example implementing Member Care systems processes and procedures; certify team using see one do one teach one process provide ongoing feedback evaluations and mentoring for growth in the Bs (being becoming and belonging) Es (engaging equipping and encouraging) and Cs (Caring Connecting Community); assist in ensuring a safe productive and enriching work environment; develop delegate and supervise (30%)
• Equip the team to respond to member questions and concerns in a timely and professional manner and escalate to their Supervisor as needed; continue this process as appropriate and escalate to the Director as needed (20%)
• Concierge: locate work activity to maximize meaningful connections with Member Care staff and members; ensure team tidies up all rooms on an hourly basis helping to maintain a clean and organized Center facility; ensure everyone receives care and attention from arrival to departure; ensure that team is enforcing Center processes and procedures; ensure that team is communicating to Facilities team for needed repairs and supply needs to ensure facilities are always member-ready (20%)
• Handle all front desk activities including but not limited to: answer phones in a friendly and courteous manner; check in members and guests into system give prospective members tours; process sales transactions; facilitate needed updates to members accounts; create and maintain current knowledge based videos and process in the shared drive and intranet (20%)
• Help maintain a safe clean and organized Center facility; create project scopes (who why what when how it will help towards Center-Wide goals) and contribute towards making us better; ensure facilities are always member-ready (5%)
• Actively participate in organization-wide activities as required (i.e. team meetings PCC events etc.) (5%)

• Strive to be known and valued by name and to be courageously kind.
• Commit to living out the 3Rs (Reputation Relationships Remember) so that they can become the best version of who God created them to be and help reach the Centers mission
• Attend and actively participate in Bonfires Campfires and Firesides.
  
  

• Strive to know and value team members by name and to be courageously kind.
• Commit to becoming an expert of Center programs by taking personal ownership for continual professional growth learning and meeting required certifications and training.
• Develop leaders who develop leaders who develop leaders who are humble hungry and hustle
• Lead attend and actively participate in the program Bonfires and Campfires and Firesides.
• Fulfill other duties as assigned by the Center Director.

• Strive to know and value stakeholders by name and to be courageously kind.
• Establish maintain and strengthen collaborative working relationships with other PCC ministries partners and suppliers
• Follow all Center policies and procedures.
• Lead attend and actively participate in the program Bonfires and Campfires and Firesides.

• Continual standing and walking during 3.5-5 hour shift - will work indoors and outdoors constantly moving to maximize connections with members
• Must be able to occasionally lift up to 50 pounds
• Assist in maintaining neatness and cleanliness of our facility to include re-stacking weights bending stooping pushing and pulling
• Assist with putting on and taking off pool cover and lane lines to include pushing pulling cranking a handle bending and stooping
• Willing and able to physically assist people with getting out of the pool off of equipment and be willing and able to perform CPR/AED and 1st Aid

• $19.75 - 21.49 per hour depending on experience (DOE) responsibilities # of hours worked and performance evaluation
• Leadership training - learn best practices for running a small business and managing employees
• Complimentary Peninsula Community Center individual membership

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

The Centers mission is to use sports/fitness to build communities that love God and love others so that as many people may develop a deeper growing relationship with Jesus.