VP of Aftermarket & Customer Service
VP of Aftermarket & Customer Service
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Job Description
Part of Dover Corporations Engineered Systems segment Vehicle Service Group (VSG) is a strong diverse and dynamic global leader in the vehicle service industry. VSG comprises 13 major vehicle lifting wheel service diagnostic and collision repair brands: Rotary Lift Chief Forward Direct-Lift Ravaglioli Hanmecson Revolution Elektron Blitz Nogra Butler Space and Sirio.
SUMMARY: Responsible for developing and executing the VSG Parts and Service business strategy in the Americas. This is a critical leadership role that requires strategic thinking operational excellence and the ability to inspire and motivate cross-functional teams to achieve Aftermarket objectives while exceeding customer expectations.
COMPANY OVERVIEW: Dovers Vehicle Service Group is the global leader in designing and manufacturing vehicle service collision and automotive OEM equipment. It is one of the founding companies of Dover Corporation an eight billion dollar diversified global manufacturer. VSG consists of fifteen leading vehicle lifting brands (Rotary Forward Blitz Ravaglioli etc.) collision repair (Chief) wheel services diagnostics (Butler Rotary Chief and Ravaglioli) and tier-one automotive brands (WARN Automotive) with operations worldwide including regional business operation centers and large manufacturing facilities in the U.S. Europe and Asia.
RESPONSIBILITIES:
- Develop and implement a Parts and Service strategy to increase market share and add growth opportunities leveraging complimentary products to the existing offering portfolio.
- Create a marketing strategy for recommending parts and services to existing customers and an outlet to attract new conquest customers using the Parts and Service area of the business.
- Partner with internal Supply Chain teams to develop an inventory stocking and replenishment model to ensure business success.
- Partner with dealers to develop a shared inventory and consumption model with clear visibility of parts supply in addition to developing incentives to drive the right behaviors.
- Stay current with industry and market trends and apply learnings to the VSG Aftermarket strategy.
- Create detailed budgets and forecasts including annual sales and profitability targets to meet business and company financial and growth goals.
- Track and report internal progress to targets utilizing technology and automation to reduce errors and administrative burden.
- Direct and coordinate activities relating to part quotations including ensuring e-commerce ease of use.
- Developing innovative techniques for recommending parts and services to customers that generate incremental sales.
- Appraise existing offerings compared to competitors in terms of price specifications and delivery model and recommending changes in sales techniques process design or other procedures as necessary to achieve goals.
- Communicate regularly with internal functional teams including Operations Service Training and Sales to effectively manage and grow and develop the parts and service processes.
- Motivate and inspire a team to achieve company goals and fostering an environment of personal development and leadership growth opportunities.
CRITICAL SHORT-TERM OBJECTIVES
- Develop and implement the Aftermarket structure and business strategy that:
- Expand parts and service market share.
- Improve supplier and customer network capabilities.
- Create higher levels of customer satisfaction and loyalty
- Generate growth and expansion of the business in a new segment
- Access and align internal resources needed to execute the enhanced Aftermarket business strategy.
OVERALL QUALIFICATIONS Skills and Experience
- Deep understanding of Parts and Service market in the Americas.
- Minimum of 10 years of progressive experience with parts and service delivery models.
- Proven track record of successfully transforming parts and service organizations to improve efficiency productivity and profitability.
- Strong leadership skills with the ability to inspire and motivate cross-functional teams.
- Excellent analytical and problem-solving skills with the ability to identify root causes and implement effective corrective actions.
- Strong communication skills both written and verbal with the ability to effectively communicate complex concepts to diverse audiences.
- Demonstrated ability to work in a fast-paced dynamic environment and adapt to changing priorities within all levels of the organization
KEY DOVER COMPETENCIES:
Customer Impact: Creates value for customers addressing known and unknown needs. Knows and understands all aspects of the global market including: economics (regulatory issues corporate compliance etc.) products and services channels the customers and their end-markets.
Strategic Mindset: Has understanding of global industry or market; creates breakthrough strategies that alter the competitive dynamics in a market and establishes a series of competitive advantages yielding profitability that exceeds expectations for the organization.
Results Driven: Produces results that exceed Dovers strategic objectives via a combination of planning and implementation while living the Dover Values.
Strong Business Acumen and Sound Judgment: Uses instinct as well as data to accurately assess business situations and industry trends; makes timely appropriate decisions and implements appropriate plans while living the Dover Values.
Winning the Right Way: Operates with High Ethical Standards Openness and Trust. Conducts him/herself with high ethical standards and fosters a culture in the organization to conduct business aligned with those standards.
Builds and Manages Collaborative Relationships: Establishes and nurtures numerous relationships within Dover. Takes action to partner with the communities in which we operate and to be an appropriate corporate citizen.
We consider several job-related non-discriminatory factors when determining the pay rate for a position including but not limited to the positions responsibilities a candidates work experience a candidates education/training the positions location and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.
All qualified applicants will receive consideration for employment without discrimination on the basis of race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other factors prohibited by law.
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process please let us know. Likewise if you are limited in the ability to access or use this online application process and need an alternative method for applying we will determine an alternate way for you to apply. Please contactfor assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.
Required Experience:
Exec
Employment Type
Temp
