Software Support Specialist, Banking Industry
Software Support Specialist, Banking Industry
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USD 45500 - 60000
1 Vacancy
Job Description
Software Support Specialist In-Office Position
Software Support Specialists are responsible for the installation and support of software products and services for the banking industry nationwide. Function as a primary customer contact in a help desk environment for product implementation support and problem resolution. Be the face of our company and provide a professional and exceptional experience to our customers. Function in a team environment to ensure the goals of our company are obtained. Some travel required during new implementations. On-site position located in Jefferson City MO.
- Participate as a member of the help desk working directly with remote customers on software support issues.
- Investigate gather information and resolve issues for customers.
- Work with team members from other product groups and 3rd party vendors when necessary for implementations and issue resolution.
- Always maintain privacy of customer information and data security.
- Configure install train and document products and services delivered to customers.
- Demonstrate a working knowledge of Windows desktops and general information technology and networking concepts.
- Update help desk knowledgebase and user documentation as needed.
- Travel to bank sites for installations and training.
- Keep up to date with enhancements and issues to ensure proper information is being provided to customers.
- Maintain a positive professional attitude toward customers and co-workers.
- Inform key management personnel of any customer or project concerns.
- Be a team player and assist in roles where you are needed.
- Self-motivation initiative and problem solving skills are crucial to excel.
- Dependability and accountability to ensure tasks and projects are completed timely and accurately.
- Ability to express ideas clearly in both written and oral communications.
Associate degree or equivalent combination of experience or training. Banking experience preferred but not required.
- Available to travel on an as needed basis to perform job duties.
We reward our employees with first rate compensation and benefits package that includes:
- Paid vacation
- Paid holidays
- Paid sick/personal leave
- Basic life and long-term disability insurances
- Medical
- Dental
- Vision
- Voluntary life insurance
- 401 (k) company-match savings plan
- Employee Assistance Program
Mail Resume and letter of Interest to:
Human Resources
(CSPI) Computer Service Professionals Inc.
805 W. Stadium Blvd.
Jefferson City MO 65109
Required Experience:
Unclear Seniority
Employment Type
Full-Time
