Assistant Vice President - OTC (Order to Cash) Lead

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applicants to the Assistant Vice President - OTC (Order to Cash) Lead
Builds a collaborative relationship with the key client partners in the customer site proactively asks for feedback and takes full responsibility of the process and overall account.

Responsibilities
Tracks customer concerns and enables resolution for client issues.
Manages account financials (accruals billing MSS accuracy revenue transfer OP);
Handles all client related communication including but not limited to recurrent operational reviews NPS and strategic priorities.
Responsible for negotiating and transitioning of a new scope within the managed accounts.
Ensures the connection with the global and regional internal stakeholders to ensure a mutual approach in terms of account strategy and direction.
Identifies and communicates risk areas to regional & global leadership whilst providing solution-oriented points of view.
Partakes to various internal & external projects events and initiatives.
Ensures board of account efficiency by supporting architects & pathfinders within the account;
Participates to internal transformation meetings communicates LDT (Lean Digital Transformation) related plans & results to customer;
Promote Genpacts values across teams in supervision.
Manage end to end projects- Identify design and implement solutions for projects in OTC to deliver financial and productivity benefits to customers in accordance with the contractual clauses concluded.
As part of the projects ongoing with the client actively drive the various automation initiatives around OTC (Robotics Artificial Intelligence) to (over)achieve the targets.
As part of the Metrics performance model actively drive the metrics improvement discussions both from a metrics as well as yearly target perspective in close cooperation with the operations leads.
Ensures that the performance objectives (KPIs) / process delivery time (SLAs (Service Level Agreements)) set under the contract are fulfilled.
Acts as a secondary point of contact for all the escalations related to the process
Conducts regular governance call with his counterpart
Takes part of the transition and make sure standard split of activities are followed in the transfer between Genpact and new GBS (Global Business Solution) set-up at client end
Make sure that there will be a good integration of the new GBS team and a good relationship is created with the Genpact team working closely together with the team.
Qualifications we seek in you!
Minimum Qualifications/Skills
Experience in customer management related roles: e.g. team leader Global Lead etc.
Several years of experience in a BPO/Call Center/Shared Services environment (represents an advantage)!
Experience in team management.
Willingness to work autonomously and in teams playing different roles
Accountability: See it own it and solve it mindset. Willingness to go the extra mile
Effective communication skills: Ability to build and maintain effective relationships of trust and credibility with internal stakeholders and suppliers.
Execution: Ability to meet deadline and work well under pressure
Project management and coordination skills are often required due to the complex nature and scope of many of our projects and initiatives.
Ability to think strategically and communicate in a conceptual/structured way.
Ability to translate finance business needs into efficient tools & processes
Experience with the recent technologies and a strong knowledge of ERP Tools especially in the SAP suite & Oracle
Preferred Qualifications/Skills
College or masters degree in commerce.
Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.