Commeciel Insurance- Agency Client Service Leader
Commeciel Insurance- Agency Client Service Leader
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Job Description
Job Description
Job Title: Commercial Insurance- Agency Client Service Leader
Department: Commercial Insurance
Reports To: Director of Commercial Operations
Location: Atlanta GA
Job Summary: The Commercial Client Service Leader is responsible for overseeing and enhancing the client service experience for commercial insurance clients. This role involves managing a team of client service representatives ensuring the delivery of high-quality service and maintaining strong relationships with clients and carriers. The ideal candidate will have extensive experience in commercial insurance exceptional leadership skills and a passion for client satisfaction.
Key Responsibilities:
Team Leadership and Development:
- Lead mentor and develop a team of client service representatives ranging from 30-40 employees.
- Conduct regular team meetings and performance reviews.
- Implement training programs to ensure team members are knowledgeable about products and services.
Client Relationship Management:
- Serve as the primary point of contact for high-value commercial clients.
- Develop and maintain strong long-term relationships with clients.
- Address and resolve client inquiries concerns and complaints promptly and effectively.
Operational Excellence:
- Oversee the day-to-day operations of the client service team.
- Ensure all client interactions are documented accurately in the CRM system.
- Monitor and analyze team performance metrics to identify areas for improvement.
Strategic Planning and Execution:
- Develop and implement strategies to enhance client satisfaction and retention.
- Collaborate with other departments to ensure seamless service delivery.
- Stay informed about industry trends and best practices to drive continuous improvement.
Carrier Relationship Management:
- Manage and strengthen relationships with insurance carriers.
- Negotiate terms and conditions with carriers to ensure the best outcomes for clients.
- Stay updated on carrier offerings and changes in the market.
Account Management:
- Oversee the quoting and placement of commercial insurance accounts.
- Ensure accurate and timely processing of renewals endorsements and claims.
- Provide strategic solutions to meet clients insurance needs.
Qualifications:
- Bachelors degree in Business Finance or related field.
- Minimum of 10 years of experience in commercial insurance Prior Leadership experience
- Strong knowledge of commercial insurance products and services.
- Excellent communication interpersonal and negotiation skills.
- Proven ability to lead and develop a high-performing team.
- Proficiency in CRM software and Microsoft Office Suite.
- Professional designations (e.g. CIC CPCU) preferred.
Skills and Competencies:
- Client-focused mindset with a passion for delivering exceptional service.
- Strong analytical and problem-solving skills.
- Ability to manage multiple priorities and meet deadlines.
- Detail-oriented with strong organizational skills.
- Ability to work independently and collaboratively in a team environment.
Working Conditions:
- Office environment with occasional travel to client sites and industry events.
- Regular business hours with flexibility for additional hours as needed.
Compensation and Benefits:
- Competitive salary based on experience.
- Comprehensive benefits package including health dental vision and retirement plans.
- Professional development opportunities.
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Employment Type
Full-Time
