Key Account Manager
Key Account Manager
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Job Description
Who We Are:
ExtensisHR is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race color religion sex sexual orientation gender identity national origin veteran or disability status.
ExtensisHR one of the largest Professional Employer Organizations (PEOs) in the U.S. and the fastest growing PEO in the Northeast is looking for talented people to join our team. If you want to contribute your talents make a bigger impact and be part of the hot HRO industry were interested in talking to you. Come catch the PEO wave with Extensiswere focused on the biggest market in the most attractive region of the U.S. Together with our experienced professionals you can help us deliver on our brand promise to simplify HR. Our portfolio includes personalized services for HR benefit plans payroll and taxes employer risk compliance and employee management. Today we manage over $3 billion in employment-related costs annuallyand were growing every day.
At ExtensisHR our Client Success Group ensures our clients success and builds client loyalty through strategic and personalized solutions in which allows our clients to meet and or exceed their company goals.
The Key Account Manager will be responsible for retention of our most profitable clients by ensuring client satisfaction and a high rate of client engagement. They will serve as the main point of contact within their assigned group of clients driving continued success increased value and client satisfaction through execution of our retention strategies and leveraging ExtensisHR s robust suite of products and services.
For more information about the company visit .
Who You Are:
The Key Account Manager will service their assigned clients by executing their account management strategy tactics and engagement calendar while delivering clear communications and gathering client feedback along the way. The Key Account Manager is responsible for monitoring the status and satisfaction of each client by focusing on mitigating known risk factors and competitive threats. They will proactively identify opportunities and solutions to support client goals and objectives while ensuring they are successfully leveraging our products and services.
To be successful in this role it is crucial for the KAM to be open minded and objective to see all perspectives during each interaction. You must have a passion for building relationships and believe in being the difference maker within those relationships. This job is fast paced and requires someone who can balance multiple priorities and stay organized in a rapidly changing environment.
Our people are passionate about what they do the product they sell and the clients they serve. If youre looking for an opportunity to be a part of a work family that values collaboration innovation and dedication were the right company for you.
- Communication KAM needs to excel at communicating via MS Teams in person phone email and internally across teams
- Product Knowledge This critical component of the job requires custom or curated solutions tailored to key accounts.
- High BusinessAcumen KAMs must be comfortable engaging C-suite executives and coordinating internal operations successfully
- Resourceful Problem Solver Proactively recognize opportunities and offer solutions before the client asks based upon connecting the dots between client interactions and our solutions stack
- Highly Likeable Must present the ability to de-escalate client issues and become a trusted advisor which gains client confidence
- Relationship Savvy strong intuition and the ability to establish a strong connection in a meaningful way across a variety of levels and personalities
- ResultsOriented Clear focus on achieving results for key accounts.
- Collaborator KAMs are internal team builders that have a unique ability to create a network of SMEs to produce favorable outcomes for clients
What Youll Do:
- Critical role responsible for the retention of a segment of ExtensisHRs top clients
- Focused on building strong relationships with their assigned clients C-Suite and/or broker partners.
- Develop deep relationships with decision makers users and influencers to ensure the clients needs and expectations are being met
- Must develop a deep understanding of our products services and processes to help navigate our service model
- Ability to identity gaps and areas of opportunities in which ExtensisHRs services can be a value add to assisting a client achieve their business goals and objectives.
- Increase client engagement by aligning and maximizing ExtensisHRs full suite of products and services (i.e. Performance Mgt ATS and Recruiting Services)
- Effectively and efficiently manage assigned clients experience during all phases of their relationship inclusive of their healthcare renewal season.
- Become an expert internal operator with an ability to resolve request and escalations effectively and efficiently the first time
- Proactively identify and implement strategies to maximize a clients lifetime value (LTV).
What You Bring:
- Minimum of 10 years of successful experience managing high profile accounts and relationships
- Dynamic personality and high business acumen that will immediately resonate with our clients
- An intuitive problem solver that cannot only resolve client escalations but identify future and potential escalations to get in front of issues before they manifest
- You must enjoy and thrive in a fast-paced environment that is quickly evolving
- The ability to have clear candid and professional business conversations with business leaders
- Must be extremely curious and inquisitive to uncover client issues and needs
- This person will have a competitive nature and thoroughly enjoy winning
- A servant leadership mindset focused on helping clients achieve what is most important to them
- Experience in HR PEO ASO HR Software or Benefits related industries highly desirable
- Bachelors Degree or appropriate experience
What We Offer:
Position Salary:
95k-125k
Effective 06/1/2025 NJ passed a Pay Transparency Law which requires NJ based hiring to include a compensation range on each job posting. This compensation range is presented in good faith for candidates that are hired in these roles will be presented a salary within the range stated on the job posting.
At ExtensisHR we recognize there are many factors that influence your overall satisfaction both at work and in your personal life. Under our You Supported program we provide a perfect mixture of compensation benefits company culture and resources to our employees that help you reach a happier more balanced life. Some of these offerings include:
- Competitive compensation to reward you for your hard work every day.
- Progressive Paid-Time Off Program for you to enjoy time out of the office including time off for volunteering and life events.
- Group Medical Dental Vision and Life insurance to encourage a healthy lifestyle available from day one.
- Student Loan Assistance Program where ExtensisHR contributes towards your student loans.
- Pretax Spending Accounts to ease taxes on health and dependent care expenses.
- Extensive professional development programs to help you get to where you want to go in your career.
- Discounts in retail and entertainment.
- A social and community outreach committee that promotes a fun inclusive culture through in-office events and networking opportunities.
- Complimentary coffee and snacks to keep you fueled and productive throughout the day.
ExtensisHR is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race color religion sex sexual orientation gender identity national origin veteran or disability status.
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Required Experience:
Manager
Employment Type
Unclear
