Senior IT Specialist, Enterprise Technologies
Senior IT Specialist, Enterprise Technologies
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Job Description
Overview
At PowerSchool we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible and a career with us means youre joining a successful team committed to engaging empowering and improving the K-12 education experience everywhere.
Team Overview
Our Information Technology (IT) team leads all aspects of IT systems and processes across the enterprise including data services security compliance applications automation and end-user services. Through innovative and streamlined technology solutions this dynamic team enables company growth protects data and serves as a critical partner to all departments of PowerSchool.
The IT Specialist Enterprise Technologies will assist in maintaining Windows and MacBook workstations Windows and Unix/Linux based servers provide support to end users on a variety of issues. Identify research and resolve technical problems. Respond to telephone calls email and personal requests for technical support. Document track and monitor problems to ensure a timely resolution. Install software printers telephones etc. Troubleshoot problematic PC issues and other duties as assigned. Serves as subject matter expert and/or top-tier (onsite) support. Will assist with onsite projects and systems installation and IT infrastructure build-out. Monitors IT Service desk request queues and responds to tickets and calls from Global and India employees as needed.
Responsibilities
Description
Essential duties and responsibilities include the following.
Responds to requests for technical assistance in person via phone and/or electronically.
Diagnoses and resolves desktop hardware and software/Applications issues.
Researches questions using available information resources.
Advises user on appropriate actions
Manage personal and team ticket queue.
Redirects problems to appropriate resources.
Identifies and prioritizes situations requiring urgent attention
Documents resolutions and updates knowledgebase
Determine whether problem is caused by hardware such as a headphone modem printer cables external device or telephone
Handle problem recognition research isolation resolution and follow up for routine users referring more complex problems to supervisors or technical staff.
Analyse and evaluates incident reports and makes recommendations to reduce help line incident rate.
Contact software and hardware vendors to request service regarding defective products.
Install personal computers software and peripheral equipment.
Provide end user systems setup and access.
Daily monitoring /checks
IT Asset Inventory Management.
AV systems support.
Logging of noted issues
Other duties as assigned
Qualifications
Preferred Qualifications
To be considered for and to perform this job successfully an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required.
Qualifications include:
4-6 years experience in Desktop or Help Desk Support to domestic and International users in a business setting.
Strong technical aptitude ability and troubleshooting skills to solve hardware and OS/Applications related issues.
Excellent communication and customer service skills to support International service desk calls.
A high degree of professionalism and the ability to think on your feet.
Ability to work in and with teams and IT Asset Management.
Experience with AV systems support.
Experience with Windows 10/11 and newer is required.
Experience with Mac OS Catalina Big Sur Monterey and newer is required.
Experience with basic networking is required.
Experience with Application administration Active Directory Office 365 hardware plus.
A Net Security ITIL MCSA Desktop plus.
Able to work in 24*7 rotational shifts as per business need.
EEO Commitment
EEO Commitment
PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process please let us know by emailing
Required Experience:
Senior IC
Employment Type
Full-Time
