Card Services Assistant
Card Services Assistant
Posted on :
09-07-2025
Employer Active
1 Vacancy
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Job Description
Job Description Summary
Provide general ID card issuance and access control support.
Responsibilities
The Card Services Assistant will provide support at the Leatherby Library Service Desk to Chapman University users. Assist users with keycard and access-related issues. Assist the team with updating and programming offline locks. Assist users and partners with printing new ID cards. Enter and review user requests in Jira Service Management and assign work to the appropriate teams and/or escalate tasks. Clean and maintain ID card printers and network encoders to ensure all equipment and cabling are aligned and orderly. Monitor application services and print queues and report any failure to the appropriate IS&T department.
Required Qualifications
Little to minimal prior experience. Ability to learn support process. Familiarity with Microsoft Office Suite.
Provide general ID card issuance and access control support.
Responsibilities
The Card Services Assistant will provide support at the Leatherby Library Service Desk to Chapman University users. Assist users with keycard and access-related issues. Assist the team with updating and programming offline locks. Assist users and partners with printing new ID cards. Enter and review user requests in Jira Service Management and assign work to the appropriate teams and/or escalate tasks. Clean and maintain ID card printers and network encoders to ensure all equipment and cabling are aligned and orderly. Monitor application services and print queues and report any failure to the appropriate IS&T department.
Required Qualifications
Little to minimal prior experience. Ability to learn support process. Familiarity with Microsoft Office Suite.
Employment Type
Full Time
Key Skills
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