Application Support
Application Support
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Title: Application Support
Location: Stoke Gifford Bristol
Compensation: 32541 Benefits
Role Type: Full time / Permanent
Role ID: SF65209
At Babcock were working to create a safe and secure world together and if you join us you can play your part within Application Support at our Babcock Technology Centre site.
The role
Within Application Support youll have a role thats out of the ordinary. Play a vital role in the submarine and Naval Nuclear sector delivering onsite first and second line support for critical Commercial off the Shelf (COTS) and other bespoke applications. Operating within the Service Desk scope youll ensure the performance and reliability of specialist tools that underpin essential operations in a secure high-stakes environment.
Day-to-day youll Provide frontline application support liaising directly with customers to resolve software-related issues and ensure seamless system performance.
- Provide timely resolutions and information to customer-raised issues in collaboration with the Service Management Team.
- Prioritise and execute tasks effectively to ensure a high standard of service and positive customer outcomes.
- Deliver exceptional customer service responding promptly and professionally to queries.
- Conduct initial and secondary diagnostic and corrective investigations into application-related issues via telephone and email.
- Log activities and maintain communication with customers to keep them informed of progress and outcomes.
This role is full time 35 hours per week and is based on site at Babcock Technology Centre requiring candidates to work 7 fixed hours per day Monday to Friday within the core operating window of 7:00 AM to 7:00 PM. Flexibility within these hours is essential to support operational needs.
Essential experience: Application Support
- Technical awareness ideally from service or software development environments.
- Proficient in ITSM tools with experience in incident management.
- Skilled in Oracle or SQL database administration.
- Strong analytical thinking and a methodical solution-focused approach.
- Passion for software with a customer-centric mindset and clear communication skills.
Qualifications: Application Support
- HNC/HND level (or equivalent) education.
Security Clearance
The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.
Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth nationality current or former citizenship and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - ().
What we offer
- Generous holiday allowance
- Matched contribution pension scheme with life assurance
- Access to a Digital GP annual health check and nutritional consultations through Aviva DigiCare
- Employee share scheme
- Employee shopping savings portal
- Payment of Professional Fees
- Reservists in the armed forces receive 10-days special paid leave
- Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually.
- Be Kind Day enables employees to take one working days paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
- Excellent development opportunities and benefits package including an employee assistance programme supporting physical mental and financial wellbeing.
Babcock International
For over a century Babcock has helped to defend nations protect communities and build a better world. To continue we must adapt advance and be a sustainable business with a shared goal.
We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages please email with the subject header Reasonable adjustments requirement. Were committed to building an inclusive culture where everyones free to thrive. We are happy to talk about flexible working please ask about alternative patterns of work at interview.
Closing date: 11/07/2025
#BABDESTNUC
Employment Type
Full Time
