Support Engineer - English - Bucharest
Support Engineer - English - Bucharest
Posted on :
08-07-2025
Employer Active
1 Vacancy
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Job Description
Position: Support Engineer (Modern Work Midmarket and SMB)
Location: Bucharest - Hybrid
Employment type: 18 month contract
DUTIES AND RESPONSIBILITIES
- Drive the team/cluster level projects to improve CPE.
- Contribute to the efficiency and effectiveness of the business through excellence in execution.
- Response and Resolution: You own investigate and solve customer technical issues collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and where appropriate share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve contributing to Microsoft product improvements.
- Contribute to Microsofts objective of growing market share across solutions workloads platforms and products.
- Works closely with the product team on some of the technical design issue and product changes.
- This position has contact with Stakeholders management and technical teams premier developers program management the press other support vendors and corporate customers.
REQUIREMENTS:
- Bachelors degree in Computer Science Information Technology (IT) or related field AND 1 years of technical support technical consulting experience or information technology experience
- OR 3 years of technical support technical consulting experience or information technology experience or equivalent experience
- English Language: fluent in reading writing and speaking
- Technical depth in the current technology and willing to learn new skills. Understanding of Microsoft 365 services or other cloud offerings. PowerShell skills are mandatory
- Deep knowledge of cloud offerings like M365 Exchange Online OWA Outlook for MAC Outlook for Windows and the New Outlook
- Understanding of Identity solutions like ADFS DirSync/AADSync and Single Sign-On
- Understanding of different cloud models like IAAS PAAS and SAAS
- Familiarity with Active Directory Security OS Internals concepts
- Networking :Understanding of networking concepts including IP Addressing Subnetting Routing NAT DNS DHCP ARP VPN technologie
- Familiarity with networking tools (ping tracert tracemon Netmon wire shark etc.)
Understanding of load balancing geo-redundancy CDN and VPN technologies preferred - Strong experience in Current Microsoft Server and Client and CLOUD platforms.
BENEFITS:
- Excellent remuneration package based on experience skills and performance
- Be part of a dynamic international team with a positive and friendly atmosphere
- Guidance and tools to reach career potential
- 9 AM 6 PM (CET)
- Private health insurance
Employment Type
Full Time
Key Skills
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