Senior Account Manager, Europe (6 Month FTC)
Senior Account Manager, Europe (6 Month FTC)
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Job Description
Where: Remote with travel to production shoots client meetings and team meetings
Type: 6 month fixed term contract
Join Us at The Social Element!
Founded 23 years ago were a leading global and independent full-service social media agency on a mission to Make Social Better for everyone.
To us better social means creating unskippable content making scrolling safer for everyone creating stronger connections with each other and making a huge impact.
Now were on the lookout for a passionate Senior Account Manager to join our Client Services Europe team!
The Opportunity
You will provide fantastic campaign management skills across multiple accounts. You will have fantastic communication and client management skills. Youll be able to inspire and lead a team to create best-in-class work and have sound business acumen to ensure projects are tracking well and staying within budget.
Client relationships: you will be the day to day contact throughout the entirety of the campaign. You will work closely with your clients to ensure transparency throughout the campaign and develop trusting relationships
Social savvy: you will have experience in social media marketing and be able to draw on this expertise to guide your clients and the wider agency team to create the best social-first work for your client
Management: you will have wider team management experience be able to galvanise the wider team to produce insight-led and creative work that directly addresses your client briefs
Communication: you have fantastic communication skills you are able to confidently lead meetings with senior stakeholders as well as manage up to your Head of Client Services to keep them up to date with campaign development and know when to add them to key meetings.
Finance: you have sound financial acumen you will be confident in managing large scopes scoping out new campaigns and following internal finance processes to ensure the Head of Client Services is aware of any changes on the account.
Project Delivery: you will be confident working with Project Managers and to deliver large campaigns - ensuring these are scoped and resourced correctly keeping a close eye on overburn and delivery deadlines.
What Youll Do
Forge strong relationships with day-to-day clients placing yourself as the Campaign Lead for any day to day queries
Review and provide feedback on all pieces of work including social strategy insight reports creative concepts and final assets
Work closely with project management team to ensure campaigns are run to time and within budget - providing bi-weekly burn reports
Provide internal and external teams with ongoing status of projects ensuring everyone has the correct level of information
Work closely with production teams for any stills or video shoots
Alert your Head of Client Services to any risk to the client relationship and proactively works with them and other team leads to resolve
Advocate for the client internally and keep the agency team informed focused and enthused about the work and the business
Skills and Traits
Outstanding client relationship skills
Sound financial acumen
Experience running video and still productions with production agencies
Ability to confidently present to senior stakeholders
Fantastic attention to detail
Excellent organisational and time management skills and ability to juggle several tasks at once
Excellent communication skills - confident communicating with stakeholders at different seniority levels
Can demonstrate strong collaboration skills with internal teams
Competent in using PowerPoint and full Google Suite of Apps
A confident and driven individual with a can do attitude
Excellent interpersonal skills and the ability to effectively communicate information in written and verbal format
Experience
Extensive experience in client services
Up-to-date and current knowledge of social platforms and social media trends
Solid experience with forecasting and client planning
Experience working on medium - large campaigns
Benefits
Please note these benefits are for UK based employees only
Remote/Flexible working (occasional travel)
33 days of holiday (including the bank holidays)
Birthday off
Annual Occasion Day off for an important event (eg moving house getting married)
1 Volunteer day off
Flexible Fridays (Working half day)
3 Well Being Days
Eye care: Contributions towards eye tests and glasses
Enhanced sick pay: 4 weeks full pay 4 weeks half pay
Enhanced family friendly policies
Employee Assistance Programme and wellbeing support
Access to our discounts website
The Hiring Process
Culture Connect Interview with one of Talent Team
Skills Experience Interview with Head of Client Services Europe
Social Element Values
Bring the joy: Our people bring the joy by radiating energy creating an uplifting atmosphere and spreading positive vibes thats magnetic to everyone around them!
Trusted Pioneers: Our trusted pioneers are trailblazers driven by curiosity leading the way with best-in-class solutions and innovative ideas.
Everyones welcome: We create an inclusive and respectful environment where communication is jargon-free and everyone feels welcome
Weve got you: With a team thats professional reliable smart and prepared we are problem-solvers who get it done and do it brilliantly.
Genuine humans: Our genuine humans are compassionate honest and unapologetically real.
Our Diversity Equality & Inclusion Commitment
We welcome applications from diverse and under-represented groups regardless of their background.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates so even if you feel you dont fulfil all the requirements we encourage you to still apply wed love to hear from you!
We value having divergent thinkers who bring various experiences and viewpoints to the table at The Social Element. We strongly encourage members of underrepresented groups to apply.
We are also able to make reasonable adjustments throughout the full recruitment process so we invite you to identify any additional support that you may require to ensure you are supported throughout the full process.
How To Apply
If youre ready to make your mark with us upload your CV and a cover letter explaining your personal/professional experience in account management and why youre excited to join our team. Dont forget to include the specified details in your cover letter/video to ensure your application gets processed!
***If you would prefer to submit your application in a different format please feel free to get in touch with us at and we will be happy to assist you in any way we can. We will be unable to process applications via this inbox.
Excited to embark on this journey with us We cant wait to hear from you!
Employment Type
Full Time
