Customer Support Representative (Spanish)
Customer Support Representative (Spanish)
Posted on :
08-07-2025
Employer Active
1 Vacancy
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Job Description
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Spanish speaking Customer Support Representative for their office in Porto.
Position: Customer Support Representative
Location: Porto Portugal
Employment type: Full-time (6 month contract)
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
- Proactively reach out to customers who have overdue accounts
- Handle with all questions and inquiries about products and services
- Manage collections process including letters formal notices and escalations to senior management
- Thoroughly investigate and resolve payments disputes in collaboration with key stakeholders
- Maintain accurate records of customer and payment documents
REQUIREMENTS:
- Native/fluent in Spanish both verbal and written (C2 level). Fluent in English (minimum B2 level)
- Minimum of 2 years previous experience in credit control or collections industry.
- Ability to listen actively identify apply and explain service with expertise clarity and solve issues in the first contact with customers
- Ability to handle stressful situations
- Enthusiastic and skilled in technology applications (using a smartphone tablet or computer)
- Good and customer-friendly service
- Curious and persistent in solving issues
- Organized and can keep a cool head even in stressful situations
BENEFITS:
- Working schedule: Monday - Friday 2PM-10PM
- Modern office in a city center with open spaces easy to access with public transportation
- Comprehensive initial training and and guidance to make sure youre well prepared and comfortable at a new workplace
- Support from colleagues with coaching and mentoring opportunities
- Health and Wellbeing initiatives
- Monthly meal allowance and much more
Employment Type
Full Time
Key Skills
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