Medical Virtual Assistant - Virtual Assistant
Medical Virtual Assistant - Virtual Assistant
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Job Description
This is a remote position.
Are you a detail-oriented medical professional with expertise in billing insurance verification and virtual patient support Do you thrive in a fast-paced healthcare setting that values excellence adaptability and personalized care
A leading vision development and therapy team in Arkansas is seeking a full-time Medical Virtual Assistant to join their administrative support staff. This fully remote position is vital to ensuring smooth billing operations patient communication and overall practice efficiency.
About our client:
We are a forward-thinking eye care clinic offering comprehensive services ranging from routine eye exams and disease management to advanced therapies such as Vision Therapy myopia control and dry eye treatment using the latest technologies. Our mission is to deliver high-quality preventive and individualized care with compassion and precision.
Responsibilities
Insurance & Billing Support
Verify and update patient insurance coverage (medical and vision)
Obtain and manage pre-authorizations for procedures including Vision Therapy
File insurance claims and follow up on unpaid or denied claims
Post EFT and EOB payments file secondary claims and resolve discrepancies
Liaise with insurance providers to clarify benefits and resolve issues
Run and manage insurance and patient aging reports
Maintain compliance with CPT and ICD-10 coding standards
Generate and send accurate patient invoices
Patient Support & Admin Duties
Answer calls and assist patients virtually with scheduling questions and follow-ups
Confirm appointments and support front desk with scheduling coordination
Explain insurance benefits co-pays deductibles and payment responsibilities to patients
Contact patients to gather feedback and support follow-up care
Assist with record-keeping updating manuals and maintaining patient files
Perform accurate data entry and generate basic internal reports
Help manage overflow communication and support the reception team when needed
Tools & Software Used
Crystal PM (EMR)
Microsoft Office Suite (Word Excel Outlook)
Adobe PDF
Google Workspace
Web-based billing platforms: Trizetto Availity BCBS UMR UHC and Medicaid portals for Arkansas and Oklahoma
Requirements
2 years of experience in medical billing insurance verification and virtual administrative support
Strong understanding of Medicare Medicaid private insurance and vision plans
Familiarity with CPT and ICD-10 codes and insurance reimbursement processes
High attention to detail accuracy and organizational skills
Excellent communication skills both written and verbal
Ability to manage multiple tasks and deadlines independently in a remote setting
Comfortable with evolving responsibilities and a team-based workflow
Benefits
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.
Previous experience in a medical administrative role (medical assistant, medical receptionist, or similar) is preferred. Familiarity with WebPT EMR and Therabill for patient payment posting is a plus. Strong communication skills, both written and verbal. Ability to manage multiple tasks and prioritize effectively. Excellent organizational skills and attention to detail. High level of professionalism and commitment to maintaining patient confidentiality. Comfortable with remote work and proficient in using virtual communication tools. Knowledge of insurance verification and pre-authorizations is a plus. Ability to work collaboratively with a team and contribute to a positive patient experience.
Employment Type
Full Time
