Returns Manager- Car Rental Dublin Airport
Returns Manager- Car Rental Dublin Airport
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Job Description
Returns Manager Dublin Airport Car Rental
Full-Time Permanent
Teamworx are recruiting for an experienced Returns Manager to join their clients busy team at Dublin Airport. This is a permanent full-time position requiring full flexibility across a 7-day roster. Reporting to the Airport Operations Manager you ll play a vital role in overseeing the vehicle returns process leading a high-performing team and ensuring an exceptional customer experience at every stage.
This role is perfect for someone who thrives in a fast-paced environment can juggle multiple priorities with ease and leads by example. You ll bring strong people management skills operational awareness and a hands-on attitude to streamline return operations while maintaining high service standards.
What s on Offer
- Competitive salary & performance based bonus.
- Company car
- 29 days annual leave (including bank holidays) increasing with service
- Pension scheme with employer contribution
- Medical refund scheme
- Enhanced maternity and paternity benefits
- Employee assistance programme
- Life assurance
- Access to employee perks and discount platforms
- Bike-to-Work scheme
- Ongoing training and development with real opportunities for career growth
Key Responsibilities
- Manage and oversee all aspects of the vehicle return process ensuring it runs smoothly efficiently and in line with company procedures.
- Deliver an outstanding customer experience at every interaction handling feedback and resolving issues professionally and effectively.
- Lead train support and develop a team of return agents setting clear expectations and continuously coaching for performance improvement.
- Use metrics and KPIs to monitor team output identify process gaps and implement solutions to improve efficiency cost and customer satisfaction.
- Ensure vehicle checks documentation and damage reporting are carried out to a high standard and all reporting is accurate and transparent.
- Work collaboratively with valet and fleet teams to manage vehicle flow space utilisation and timely processing of returns.
- Oversee daily and weekly staff rosters for both terminal and off-site locations ensuring adequate coverage during peak and off-peak periods.
- Support operational readiness across return sites and proactively manage resource planning based on forecasted return volumes.
- Ensure compliance with all company policies procedures and health & safety standards.
- Perform additional tasks or project work as required by the business.
Skills & Experience Required
- Minimum 2 years experience in a management or supervisory role ideally in car rental transport logistics or a similar operational setting.
- Proven leadership skills with the ability to motivate teams and manage performance.
- Excellent communication problem-solving and conflict resolution skills.
- Highly organised with strong attention to detail and the ability to multitask in a high-volume environment.
- Confident using Microsoft Excel and other business systems.
- A proactive hands-on approach with a strong can-do attitude.
- Full clean driving licence is essential.
If you re a motivated customer-focused leader looking for your next challenge in a fast-paced operational role we d love to hear from you.
Employment Type
Full Time
