Brand Ambassador
Brand Ambassador
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Job Description
Job Summary:
As a brand ambassador you are responsible for ensuring that the Verizon message and brand is effectively and consistently communicated in a positive way to all agents and customers. Your primary duties are to promote Verizons brand and services in an appealing manner. A detailed knowledge of the brand is crucial along with an understanding of the companys objectives for the brand. You will work closely with the Telvista leadership team and be at least partly responsible for hitting monthly quarterly and/or yearly goals. You may also interact regularly with Verizon employees and other Telvista departments to generate wide appeal. Additional duties include proactively developing new marketing ideas; designing and conducting incentive programs; tracking and restocking inventory; relaying agent feedback to the client and the leadership team; and training other frontline agents.
Responsibilities:
Brand ambassadors must be highly proactive and able to multitask in a fast-paced environment often with little to no supervision. You must recall large amounts of information quickly and be comfortable dealing with sizable groups of people sometimes in public forums. Having well-honed social skills is essential including strong listening oral and written communication abilities. Also you should have a well groomed appearance be extremely organized and feel comfortable in a position with significant responsibility. These qualities are all necessary to establish the credibility that is the hallmark of the job.
HSI training preferred
6 months of experience as a frontline agent
Microsoft Office Suite
Google Docs
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications :
Qualifications The requirements listed below are representative of the minimum knowledge skill and/or ability required to qualify for performing the job.
Education and/or Experience: Minimum high school diploma or equivalent. Six months customer service or sales experience. One-year certificate from technical school or one-year related experience and/or training or equivalent combination.
Language Skills: Ability to read and interpret documents such as safety rules operating instructions and procedure manuals. Ability to effectively communicate technical information clearly and concisely which makes sense to our customers.
Reasoning Ability: Ability to understand and follow instructions furnished in written oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to isolate root cause according to prescribed set of guidelines matching solution to identified issues.
Computer Skills: Ability to listen and respond while keying into automated system. Ability to thoroughly learn client-specific software and hardware (Windows or Mac environment). Able to accurately type 25 wpm. General technology knowledge including the ability to describe in general terms: operating systems basic internet navigation hardware components software networking components (video data voice) peripherals and email applications.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
While performing the duties of this Job the employee is regularly required to sit and talk or hear. The employee is occasionally required to use hands to finger handle or feel and reach with hands and arms. Specific vision abilities required by this job include close vision.
Telvista is an equal opportunity employer
Additional Information :
Pay: $16.50/Hr.
Job Type: Full-time
Expected hours: 40.00 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Telvista is an Equal Opportunity Employer
Telvista is an Equal Employment Opportunity Employer and complies with all applicable laws regarding nondiscrimination and equal opportunity including the regulations enforced by the Equal Employment Opportunity Commission (EEOC). We do not discriminate against any employee or applicant for employment on the basis of race color religion sex (including pregnancy gender identity and sexual orientation) national origin age disability genetic information or any other characteristic protected by applicable federal state or local laws. This commitment extends to all aspects of employment including recruitment hiring promotion transfer training compensation benefits termination and all other terms and conditions of employment.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
