Cloud Support Engineer I - VDI
Cloud Support Engineer I - VDI
Posted on :
08-07-2025
Employer Active
1 Vacancy
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Job Description
Responsibilities:
- Maintain multiple customer environments.
- Update and Manage ticket backlog based on internal policies.
- Crisis Management - Identify any high-priority issues and escalate to the next level.
- Provide Customer-First experience while utilizing phone calls emails and the ticketing system to manage cases.
- Work cohesively with a team as well as all divisions of the company. Customer-first approach.
- Effectively engage resources inside and outside of your team to further the troubleshooting and resolution of issues which may include other technical engineers account teams or project managers.
- Deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction.
- Be able to independently research and learn new material/ concepts then share the latest knowledge with the team.
- Be able to listen to accept and accurately follow directions from senior engineers.
- Be able to interface with Vendors to achieve resolutions for the customer.
- Be able to upkeep various spreadsheets accurately.
- Assist with creating reviewing and updating internal Knowledge Base Articles
Qualifications :
Required:
- An associates degree or 2 - 3 years of experience in a related field instead of a degree.
- Excellent troubleshooting methodology.
- Excellent communication presentation writing and editorial abilities.
- Excellent organizational and time management skills.
- Manage VDI environments
- Citrix
- AVD
- Horizon
- RDS
- Flexibility to work alternative days and shifts as needed. o Days Example: Tuesday Saturday or Sunday Thursday.
- Shifts Example: Day Evening Night
- Willingness to work on a 24x7 on-call rotation schedule.
- Technology
- Microsoft Active Directory
- Password resets Object management Group management GPOs DNS DHCP Replication IIS etc.
- Windows OS management -> Windows
- Print Server Management -> Deployment &Troubleshooting
- File Server Management -> Disk Management
- Server Performance Monitoring investigation and remediation -> Memory CPU Disk and I/O
- Third-party application installation and troubleshooting: Adobe QuickBooks Zoom Sage etc.
- Basic experience with VDI technologies: Citrix XenApp/XenDesktop ( Citrix Workspace Citrix Director Citrix user connection process etc..) RDS VMWare Horizon
Preferred Qualifications:
- Certificates
- AZ-900
- AZ-104
- Server
- Networking
- Security
- Citrix Policy Management
- SSL Certificate management
- Advanced Windows OS management
- Legacy Windows OS ->/R2
- Proficient in PowerShell
- Advanced Virtualization: VMware ESXi VMware vSphere VMware vCenter VMware vCloud
- Basic understanding of parallel technologies
- Networking -> FortiGate
- O365 -> Outlook/ Exchange
- Azure AD
- MFA/2FA: Duo Azure MFA Workspace One OneLogin
- Veeam Backup and restoration
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Key Skills
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