PT Customer Service Specialist
PT Customer Service Specialist
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Job Description
Job Description
The City of Murphy redefines the local government experience for its employees citizens and businesses; disrupting the perception of what municipal government is. We do this under the banner of being One City One Team of public servants committed to exceptional service delivery by honoring our core values of being C.O.O.L.
- RespeCtful by providing considerate and thoughtful service to a diverse City with the goal of maintaining an inclusive atmosphere that fosters collaboration and innovation.
- ProfessiOnal by being knowledgeable competent and efficient in service to all with the goal of maintaining high standards of behavior and work ethic while elevating each other as a Murphy team in efforts to deliver high-quality outcomes.
- TrustwOrthy by delivering service in an open honest and timely manner with the goal of fostering trust in all our relationships by maintaining integrity and high levels of accountability.
- FriendLy by committing to a harmonious engaging and positive work environment with the goal of providing exceptional service to our internal and external customers.
Are you a COOL individual looking for a COOL place to work This might be the place for you and the COOLest job youve ever had!
The City of Murphys Customer Servicedepartmentseeks to add a Part-Time Customer Service Specialist to its dynamic team! This position performs a variety of front-line and technical customer service functions related to utility billing permit processing and general financial operations. This position serves as a key point of contact for residents businesses contractors and internal staff delivering professional and courteous service while ensuring accurate processing of payments applications and account records. The role requires strong attention to detail effective communication skills and a commitment to high-quality customer service.
Schedule Commitment
This is a part-time non-exempt position that works a schedule ofMonday-Friday 9am-1pm.
For application support or to check the status of your application contact Human Resources by e-mailingExamples of Duties
Permitting
- Review and process permit applications verifying completeness and accuracy before routing for technical review.
- Issue approved permits assess and collect fees provide receipts and reconcile daily cash drawer.
- Maintain accurate records of permit data plan reviews inspections and code enforcement using permitting software.
- Track the full permit lifecycle from application through Certificate of Occupancy.
- Register contractors and subcontractors; notify them of expired registrations.
- Respond to inquiries from applicants contractors and the public regarding permitting requirements fees timelines and processes.
- Accept and log inspection requests received in person or via phone; file and maintain daily inspection records.
- Research and provide information on building codes for staff developers and the public.
- Collect residential alarm permits and manage associated charges.
- Establish update and close utility accounts (water sewer trash) in the billing system.
- Process service orders for new connections disconnections transfers and releases.
- Accept utility payments in person online or by phone; issue receipts and balance daily cash drawers.
- Address customer inquiries regarding billing usage payment plans due dates and service disruptions.
- Monitor delinquent accounts and assist in issuing shut-off notices or arranging payment plans.
- Proof and verify meter readings; update billing data and generate and mail bills
- Issue customer letters of credit; audit meter readings and dispatch messages to field crews.
- Coordinate trash collection services including scheduling pickups missed services and new bin deliveries.
- Bill customers for trash services and updates; ensure charges are accurately reflected in utility accounts.
- Prepare and send weekly distribution reports to Republic Services (third-party trash vendor).
- Receive and post payments for utilities permits impact fees and other City services.
- Reconcile daily receipts prepare bank deposits and ensure proper coding in the General Ledger.
- Maintain accurate financial records and support internal audit processes.
- Process residential and commercial deposits for all relevant City fees and services.
- Greet and assist walk-in customers; answer and route calls and emails professionally.
- Provide general support for account issues payment inquiries and service concerns; research and resolve customer problems.
- Prepare correspondence forms reports and notices as needed.
- Maintain organized filing systems both digital and physical in compliance with records retention policies.
- Sort and distribute incoming mail.
- Follow all safety personnel and departmental policies and procedures.
Typical Qualifications
- High School Diploma or General Education Diploma (GED)
- One (1) year experience in customer service and/or routine accounting functions; or an equivalent combination of education training and experience
PREFERED QUALIFICATIONS- Six (6) months experience in utility billing
- Experience handling city permits and/or being a Certified Permit Clerk by the International Code Council
Supplemental Information
- May be required to pass a drug screen and/or pre-employment job performance assessment
- Required to occasionally lift twenty (20) to fifty (50) pounds
Required Experience:
Unclear Seniority
Employment Type
Part-Time
