A customer quality agent (12 month contract)
A customer quality agent (12 month contract)
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Salary Not Disclosed
1 Vacancy
Job Description
For our Customer Care Center team we are hiring a fresh experienced mind for this supporting role and within a high performing team as Customer Quality Agent during 12 months.
The main part of this role is to follow the Avery Dennison standard customer complaint process for a dedicated portfolio of customers. Together with your team you will handle our customer complaints in order to meet our customer response time as well as our cost/complaint target while being the first contact point for our external and internal customers.
You will:
- Respond via email or telephone to the customers
- Manage the administrative part of the complaints using different tools
- Escalate appropriately technical issues to the technical team
- Develop and maintain positive relationships with both internal and external customers.
- Deciding on outcome of Complaints based on factual analysis
- Maintain appropriate documentation and reporting to enable and monitor corrective actions and measure key performance metrics.
- Prepare reports and provide information on complex complaints to management when needed using the available digital tools
- Participate in continuous process improvement projects
The position is based in Rodange Luxembourg and reports to our Customer Care Coordinator.
Qualifications :
Lets talk about you !
- Ideally you have a University Degree (Bachelor in Management Customer relations or International Trade). Please do not hesitate to apply even though you dont have that kind of academic background
- Ideally you possess a previous experience of 2/3 years in a Customer service team or you have the right mindset to learn a new job !
- Young graduates are welcome !
- You must have excellent communication skills in English and Polish. French is nice to have
- You can offer good problem solving and critical thinking skills
- You possess a strong cultural empathy and you are a team-player
- You are customer-focused
Additional Information :
We offer:
- structured integration and development of your skills
- competitive remuneration
- flexibility in the workplace
- development opportunities including internationally
For more information on our Diversity & Inclusion approach please click on this link: Work :
No
Employment Type :
Full-time
Employment Type
Full-time
