Associate - Customer Service - Work At Home
Associate - Customer Service - Work At Home
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Job Description
Consultants in this role get to: Strengthen relationships: Support for general billing inquiries. Access customer records and verify customer account information. Identify potential customer needs and recommend solutions. Place follow-up calls to customers to ensure their needs are met in an efficient manner. Develop problem solving abilities: Access customer databases knowledge resources and technical applications to determine root causes and resolutions. Teamwork: Interact with client departments (test desk field service dispatch) regarding escalations. Schedule a technician visit when needed. Improve technical skills: Attend job-related training: new hire and refresher training new product or service updates and product cross-training.
Qualifications :
Our most successful candidates have: - High School diploma or equivalent - Basic PC keyboarding skills; Microsoft Office experience (Outlook Word Excel) - Direct client contacts technical support experience - Excellent verbal and written communication skills - Strong problem-diagnosis and problem-solving skills - Multi-tasking skills showcased using several applications - Experience working with CRM applications (preferred) - Ability to be goals oriented - Strong communication skills and ability to express ideas clearly - To work from home you must: 2.0 Ghz Dual Core or better processor2 GB RAM (some employment opportunities require a minimum of 4 GB RAM)10 GB available hard drive spaceSound cardWindows 7 including Windows 8 and 8.1 Internet speeds of 1 Mbps upload and 15 Mbps download Dual ear (designed to minimize audio interference from outside sources). Noise cancelling microphone
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Contract
Employment Type
Remote
