Assistant Manager - Process Training - Hyderabad - REF74094Q_
Assistant Manager - Process Training - Hyderabad - REF74094Q_
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Job Description
Deliver training to NHs & exiting staff members following training manuals training plan & standards and publish relevant reports.
Successfully delivery client / Internal targets set on certification standards
Gauge post training performance of agents trained during the OJT period & take learnings back to the subsequent batches
Lead all BAU interventions such as TNI / TNA refreshers Knowledge assessments design short content
To evaluate and make necessary amendments to the training material on periodic basis
Complete indulgence on Reporting / MI for all training relevant chores
Interact with clients & share lob / SME intelligence for process betterment
Actively participate & present training performance on Daily/Weekly/Monthly internal & client reviews SOP & Content creation
Qualifications :
Graduate
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
