Senior Membership Manager
Senior Membership Manager
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Job Description
We are looking for a strategic and driven Senior Membership Manager to support on delivering a compelling membership proposition across multiple Hearst brands to drive membership engagement retention and growth. The ideal candidate will manage membership engagement initiatives and drive member satisfaction. The role will be responsible for managing partnerships to deliver events offers and competitions to reward our most loyal customers and help to bring our content to life. This role requires a proven ability to build strong member relationships analyse data to inform strategy and help lead a membership team effectively.
The role:
- Design and execute membership growth strategies driving acquisition and retention initiatives.
- Manage key partnerships with brands to deliver value to members and drive opportunities across Hearst
- Deliver a program of compelling offers giveaways and rewards to engage members with
- Work closely with the editorial and events teams to create a program on engaging live experiences for members
- Work closely with commercial teams to support on sponsored membership activations
- Support on developing new membership programs for Hearst titles
- Manage and mentor the membership team ensuring alignment with organizational goals.
- Develop and implement comprehensive member engagement and marketing plans to enhance value delivery.
- Monitor membership data trends and feedback to shape initiatives and improve satisfaction.
- Oversee the membership experience journey addressing inquiries resolving issues and strengthening relationships.
- Collaborate with acquisitions retention marketing events editorial and other teams to develop programs that promote the benefits of membership.
- Prepare reports and updates to present membership performance metrics to stakeholders.
- Stay informed on industry trends and competitor offerings to maintain a competitive edge.
About you:
- Line management experience
- Knowledge of media industry and events industry
- Experience in partnership management
- Experience of having face to face interactions with
- Proven work experience in membership/loyalty
- Ability to multi-task and remain calm under pressure whilst maintaining accuracy in work standard
- Ability to work as part of a team within office and event environment
- Flexibility in work approach and time management
- Competent in using word excel power point internet and e-mail systems
What we offer:
(Your benefits at Hearst UK are more than just extrasthey are tools to help you thrive in every part of life.
Hearst Exclusives - Only for You!
- Get adventurous with Good Housekeeping Taste and Beauty Testing Panels - yes you could be trying the next big thing in beauty food & drink.
- Snag luxe beauty steals at our legendary office sample sales - score big on top brands without breaking the bank!
Inclusion Health & Wellbeing: Feel Your Best
- Stay healthy with Specsavers eye care a company-funded Health Cash Plan and access to mental health support.
- Get active and stress-free with discounted gym memberships and the Cycle to Work scheme.
- Embrace flexibility with a Location Flex and Holiday Exchange to take time when you need it.
- Take time to give back with a Charity Day and access wellbeing resources whenever you need them.
- Join one of our Hearst ERG Groups.
Financial Wellness - Boost Your Budget
- Plan ahead with a generous Workplace Pension Income Protection Life Assurance and Season Ticket Loan for easier commuting.
- Make smarter money moves using Salary Finance tools Financial Wellbeing sessions and Home Tech benefits to spread costs.
- Treat yourself with major discounts across London plus everyday savings via the HAPI at Hearst app.
Hearst UK is deeply committed to using our influential brands to reflect the world we want to live in one that respects protects represents and uplifts the voices and opinions of all people. As a business we recognise the significant benefits of creativity collaboration and innovation that comes with diverse teams. Not only is diversifying the voices in our organization the right thing to do but it also helps us to make powerful and exciting content that can be enjoyed by many more people. This is why were working to build a sense of true belonging within our business and foster a culture in which everyone feels heard.
Required Experience:
Manager
Employment Type
Full-Time
