Senior Performance & Planning Manager

The Business Performance & Insights Senior Manager reports to the Business Insights & Analytics Lead Director.

The Business Insights & Analytics team provides the Europe CEO with Executive Support Performance Management and Business Planning & Initiatives. This is an exciting fast moving area of the business where we oversee the successful completion of activities critical to the European CEO. Every day brings new challenges and opportunities.

You will be part of a small high performing team that automate its processes and enhance the use of self-serviced tools to be used by all stakeholders. You will automate MI processes and driving their continuous improvement in close alignment with the AI and Process Automation team.

This role requires a strong commercial data and business analytic skillset. You will be highly numeric have excellent working knowledge of excel and experience of managing the mechanics related to reporting including: data extraction data translation information logging analysis and interpretation. You will have the ability to summarise and communicate insightful analysis of key trends highlighting key Business Risks & Opportunities.

Key Responsibilities

Performance Management

• Owns reporting for the monthly European scorecard results

• Owns regular reporting and insights on the regional and cluster OKRs

• Collaborates with the regional and global Strategic and Commercial Operation leads during annual target setting on the definition of OKRs and business objectives for the year

• Engages with business stakeholders to deliver performance insights and to facilitate critical business meetings

• Prepares performance updates for regular business reviews 

• Champions advanced analytics and automated reporting tools to enhance accuracy efficiency and self-service capabilities enabling proactive performance tracking and strategic analysis

• Partners with market and global stakeholders to standardize and roll out MI reports and dashboards ensuring consistency and alignment with global objectives.

• Provides ongoing support and training for effective data utilization and continuous improvement

• Provides data and guidance to measure cluster/market performance

Business Analysis

Develops a deep understanding of the European Regions business drivers and performance supporting the Europe CEO Office and other stakeholders with proactive data analysis.

Leads analysis of current trends and Visa Europes success to support strategic communications for the Europe CEO.

Delivers proactive analysis of key trends to enhance understanding of operational and strategic risks and opportunities.

Performs ad-hoc analyses to generate strategic insights based on business needs.

Business operations

Owns the coordination content generation and review of the Global Quarterly Business Reviews

Capabilities and Skillset Required

• Advanced Technical Skills: Demonstrates expert proficiency in Microsoft Excel Power BI and Power Automate leveraging these tools to drive strategic data analysis advanced visualization and process automation

• Exceptional Analytical Skills: Ability to interpret complex data and translate insights into actionable strategies.

• Attention to Detail: Meticulous in tracking and reporting program metrics.

• Market Research: Proficient in understanding market detailed market research and lifting the necessary data to design the commercial programs.

• Technology Adoption: Open to adopting new technologies and tools that enhance productivity and efficiency. Think automation first so that all tracking and models are scalable.

• Collaborative: Excels in a collaborative environment working effectively with cross-functional teams.

• Communication Skills: Excellent written and verbal communication skills capable of conveying complex information clearly.

• Proactive Attitude: Demonstrates a proactive approach to work consistently seeking opportunities to improve processes and outcomes.

Essential Personal Qualities

• Strong commercial mindset and seeking the optimal business opportunity in everything we do

• Ability to build support commitment and respect from others by demonstrating professionalism integrity and expertise. Makes a positive impact by executing on commitments to consistently deliver exemplary results

• Demonstrates excellent collaboration skills partnering with internal stakeholders

• Cool and calm under pressure with a high level of resilience

• Organized and structured. Solution orientated pragmatic can do individuals with experience of delivering through others. Excellent facilitation and communication skills (written and oral)

• Proactive and resourceful individual with strong emotional intelligence self-motivation analytical skills and the ability to drive high profile work.

• Excellent stakeholder management and organisational skills a willingness to learn and must be comfortable navigating challenging forces and working in a fast-paced environment with significant change

• Capable of handling complexity and ambiguity and adapting to evolving organisational requirements. Versatility to tackle a diverse range of issues facing the company (regulatory commercial organisational). A problem solver willing to roll up their sleeves to get the job done

• Excellent verbal and written communication with strong attention to detail. Interest for planning executing as well as logistics. Strong emotional intelligence. Ability to think on their feet to identify and solve potential issues collaboratively. Manage and prioritize multiple priorities

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications :

• Experience in financial services or payments ideally with some combination of commercial operations and finance experience
• Advanced Microsoft Excel and Power BI Expertise: Expert in creating complex formulas linking databases and developing comprehensive MI tools. Leads strategic implementation to enhance business intelligence and performance management while mentoring team members in using these advanced analytical tools
• Qualified in one of the following: Statistics Finance Economics Business or Computer Science Engineering or other quantitative fields
• Ability to communicate complex ideas effectively both verbally and in writing to stakeholders at all levels
• Proven ability to service and support a range of internal and external customers often in parallel and within a shifting set of priorities.
• Experience working across European markets in the payments sector
• Microsoft Word PowerPoint

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Full-time