Referral Specialist
Referral Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Are you motivated by knowing youve made a difference in someones life and in our community Do you have a passion for helping those in substance abuse recovery If you answered yes then you may have what it takes to be part of the Veterans Inc. team at Independence Hall!
At Independence Hall we provide client-centered care and recovery-oriented treatment within a therapeutic environment. We are seeking passionate and innovative individuals to join our behavioral health programming.
Veterans Inc. is seeking a Referral Specialist who will be a key member of the Veterans Inc. Admissions team. This position provides administrative and clerical support in the areas of pre-admission admission discharge and billing. Duties will include but not be limited to referral and admissions coordination answering phone calls scheduling appointments insurance verification and client intakes. The position must exemplify the core values and mission of the organization by exercising discretion diplomacy and tact in interactions with patients staff and external agencies.
The schedule for this position is 40 hours per week Monday through Friday.
WHAT YOULL BE RESPONSIBLE FOR DAY TO DAY:
- Provide customer service to referrals and patients adhering to the organizations policies and HIPAA requirements while maintaining confidentiality and privacy protocols.
- Receives and screens referrals via telephonic fax and online. Collaborates with the admissions manager to approve new patients for both inpatient and outpatient Substance Abuse Treatment Services.
- Coordinates scheduling needs of new intakes for admittance into program(s).
- Works collaboratively with internal and external referral sources and programs to maintain Treatment Center referral for services.
- Collaboration with Clinical and Admissions Teams: Collaborating with clinical and admissions teams to review referrals discuss patient needs and coordinate care plans before admissions.
- Scheduling and Logistics: Maintain an up-to-date wait list and coordinate admission times to ensure a smooth intake process.
- Follow-up and Monitoring: Follow up with referring agencies and patients (if necessary) to confirm receipt of referrals address any questions and provide updates on the status including waitlist management.
- Informs patients of any outstanding co-pay balance as addressed by the organizations finance department.
- Serve as a backup for reception and assist with the intake process.
WHAT YOU MUST HAVE:
- Minimum of high school diploma or equivalent with six (6) months of medical receptionist/office experience in comparable health care setting required.
- Minimum of two (2) years of administrative or clerical experience in clinical or community-based setting highly preferred.
- Basic to intermediate computer knowledge and skills.
- Knowledge and skilled at use of Electronic Health Records Insurance Payor portals Microsoft excel and other medical office applications.
- Must have a valid drivers license and reliable transportation to travel between Worcester and Shrewsbury.
- Must be able to successfully pass a CORI/Background records check.
- Compliance with Veterans Inc. COVID-19 Vaccination Policy. Religious and Medical Exemptions are considered.
WHAT WE CAN OFFER YOU:
Comprehensive Benefits Package for FT employees includes:
- BCBS Medical Dental and Vision Insurance
- Employer Paid Short and Long-Term Disability and Life Insurance.
- $2500 Medical Opt-Out program if you have medical coverage through another source.
- Retirement Plan (403B) with a $2000 Match
- Flexible Spending Accounts
- Tuition Reimbursement Program
- Paid Parental Leave
For more information or to apply now; visit our website. Please do not mail email or fax your cover letter/resume as we are limited to only accepting completed applications through our career page. Mailed emailed or faxed cover letter resume and applications will not be reviewed.
Veterans Inc. is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race color religion sex national origin sexual orientation age marital status disability gender identity or protected Veteran status. If you need assistance completing an application please contact .
We do not accept unsolicited resumes from agencies. Agencies are requested not to contact Veterans Inc. with recruiting inquiries.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
