Client Solutions Manager (Remote- US Based)
Client Solutions Manager (Remote- US Based)
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Job Description
Job Summary
At Togetherwork we empower mission-driven organizations with cutting-edge software solutions. Our clients include some of the worlds most impactful nonprofitslike the ASPCA (American Society for the Prevention of Cruelty to Animals) ACLU (American Civil Liberties Union) and International Rescue Committee. Were passionate about helping them succeed through innovative technology and exceptional service.
Were looking for a Client Solutions Manager to lead the implementation and ongoing success of our fundraising and advocacy software. Youll serve as a strategic partner to nonprofit clients guiding them through complex technical projectsfrom onboarding and integrations to feature adoption and support.
This is a client-facing cross-functional role ideal for someone who thrives at the intersection of technology project management and customer success.
Responsibilities
- Serve as the primary point of contact for nonprofit clients throughout the project lifecycle.
- Lead software implementations system integrations and technical consulting engagements.
- Collaborate with external partners (design agencies customer relationship management (CRM) consultants email service provider (ESP) vendors) to deliver holistic solutions.
- Translate business needs into technical requirements timelines and documentation.
- Guide clients through complex decisions that align with their strategic goals.
- Coordinate cross-functional teams of developers and producers to ensure timely high-quality project delivery.
- Monitor project scope budget and deliverables to ensure alignment with Statements of Work (SOW).
- Provide proactive high-touch support and training to drive client satisfaction and product adoption.
Requirements
- Experience working in or with nonprofit organizations.
- Familiarity with fundraising digital marketing and advocacy strategies.
- Strong project management skills with the ability to juggle multiple client engagements.
- Technical fluency with content management systems (CMS) enterprise CRM (eCRM) ESPs and fundraising tools.
- Experience with Salesforce (especially Nonprofit Success Pack (NPSP) or NGO Connect).
- Hands-on experience with project management tools like Jira and .
- Proficiency with Microsoft 365 (Outlook Teams Excel etc.).
- Excellent communication documentation and problem-solving skills.
- Experience managing software implementation projects across the full software development life cycle (SDLC).
- Self-motivated and disciplined in a remote work environment.
- Hands-on experience with Drupal or other CMS platforms (strongly preferred).
- Salesforce administration or configuration experience (strongly preferred).
Excited about this role but dont meet every single requirementStudies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Togetherwork we are dedicated to building a diverse inclusive and authentic workplace so if youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyways. You may be just the right candidate for this or other roles.
The Company offers a comprehensive employee benefits program including:
- Medical dental and vision insurance options
- 100% Employer paid short/long term disability.
- Basic Life
- Flexible paid personal/vacation time built on mutual trust and accountability.
- 10 sick days annually
- 10 company paid holidays
- Pet Insurance
- Medical Travel Benefits
- Infertility Benefits
- Teladoc
- Employee Assistance Program
- Wellness Benefits & Engagement Platform
Inclusion and Diversity:Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race color religion gender gender identity sex sexual orientation disability veteran status age ethnic or national origin or any other basis protected by all local state or federal laws.
Salary Range Disclosure
The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including but not limited to location experience and performance. The range listed is just one component of Togetherworks total compensation package for employees. Other rewards may include discretionary bonuses long term incentives a flexible paid vacation/personal time policy 6 weeks paid parental leave and more.
Salary Range
US Remote: $80000 - $100000 USD per year
Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations camps unions fraternities & sororities gyms dance studios religious congregations pet services and more.
Our mission-critical tools help our customers manage and grow their communities and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.
This role is supporting our Nonprofit Vertical Solution: Disclosure Notice: Click Here
Required Experience:
Manager
Employment Type
Full Time
