Opportunities: Senior Service Designer (Program Admin Officer 4)
Opportunities: Senior Service Designer (Program Admin Officer 4)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Competition # :46341
Department:Cyber Security & Digital Solutions
Location:HALIFAX
Type of Employment:Permanent
Union Status:NSGEU - NSPG
Closing Date:11-Jul-25(Applications are accepted until 11:59 PM Atlantic Time)
About Us
At CSDS we prioritize peopleboth within our team and in the communities we serve. Our mission is to redefine how Nova Scotians engage with government by creating accessible reliable digital solutions centered around user needs.
In todays tech-driven world CSDS empowers government departments with essential digital solutions to meet Nova Scotians expectations. As a trusted partner across government we enable departments to fulfill their mandates with secure user-friendly services. From healthcare and education to public safety we collaborate to transform how services are designed and delivered.
We dont just implement technology; we modernize outdated systems and reimagine processes. Our agile data-driven approach ensures that digital services are both efficient and adaptable to Nova Scotias evolving needs.
Joining CSDS means contributing to work that makes a real difference. From providing vital tech support to healthcare professionals to strengthening cybersecurity and developing scalable digital platforms youll play a key role in building a more inclusive responsive government for Nova Scotians.
Together were setting new standards for digital public service delivering resilient solutions that meet todays needsand anticipate tomorrows challenges.
About Our Opportunity
We are seeking an experienced Senior Service Designer to join our Human-Centered Service Design (HCSD) team within the Department of Cyber Security & Digital Solutions (CSDS). Our team collaborates with partners across government and healthcare to create digital services that are user-focused efficient accessible and inclusive.
Reporting to the Service Design Manager (HCSD) the Senior Service Designer plays a vital role in shaping and enhancing digital services. You will work closely with multidisciplinary teamsincluding product managers delivery leads developers and program partnersto design end-to-end services that prioritize the needs and experiences of users.
In this role youll lead the reimagining and improvement of digital services through research design prototyping testing and iteration with a human-centered focus; facilitate collaboration and co-creation with diverse teams to develop impactful service solutions; mentor and guide team members to uphold best practices in service design; and advocate for accessibility inclusivity and best user experience principles across projects.
Primary Accountabilities
Your primary accountabilities will include:
- Planning designing and conducting user research with internal government staff and the public.
- Facilitating collaborative sessions to visually represent the current state and future states of the service.
- Working with policy process legislation and business subject matter experts to inform design.
- Creating clickable prototypes testing with users and rapidly iterating on them.
- Gathering and analyzing user feedback and sharing insights with the team.
- Working with software developers to build products guided by user research and a human-centred design.
- Providing input and advice into accessibility and inclusion planning for products and services.
- Contributing to the creation of an iterative roadmap to inform continuous delivery.
- Lead the design and delivery of service design artifacts including; workshop documentation blueprints journey maps recommendations and insights reports roadmaps etc.
- Develop efficient client communication and feedback channels as this position deals regularly with clients vendors and consultants.
Qualifications and Experience
To be successful in this role you should have a Bachelors Degree and 6 years of experience. An equivalent combination of training and experience may be considered.
Required Skills
- Skills and experience with a wide range of human-centred design and research methods.
- Experience planning and leading design sessions and activities across large and complex projects.
- Empathy curiosity and active listening skills with an openness to diverse perspectives and ideas.
- The ability to understand what problem your team is trying to solve and align design activities to inform decision-making and actions.
- Ability to elicit distill and visualize complex information so that it is easily understandable.
- Understanding of how to design inclusive equitable accessible and sustainable services.
- Designing the end-to-end journey of a service including transactions products and content across both digital and offline channels.
- Experience developing wireframes and clickable prototypes.
- Ability to work within a self-directed culture and navigate ambiguity.
- Effective time management skills and ability to balance priorities and deadlines.
- Excellent interpersonal skills and functional English communication.
Valued Assets
- Familiar with mobile first and responsive UI/UX design practices.
- Skilled with front-end technologies such as HTML5 and CSS3.
- Familiar with Agile software development methodologies.
- Self-starter adaptable and quick to learn new technologies.
- Familiar with using a design software such as Adobe XD Figma.
Equivalency
Include but not limited to:
- Diploma (preferably in design) with 8 years experience.
Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.
Benefits
Based on the employment status and union agreement the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan Health Dental Life Insurance General illness Short and Long Term Disability Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings click here: Benefits for government employees.
What We Offer
- Career development where you have access to career guidance tools resources and ongoing training for every stage of your career
- Engaging workplace: our employees feel valued respected connected and tuned in we have forward-thinking policies and strategies
- Countless career paths
- Department specific flexible working schedules
Pay Grade: PR 17
Salary Range: $3107.16- $3649.33Bi-Weekly
Employment Equity Statement:
Our goal is to be a diverse workforce that is representative at all job levels of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy and we welcome applications from Indigenous People African Nova Scotians and Other Racially Visible Persons Persons with Disabilities and Womenin occupations or positions where they are under-represented. If you are a member of one of these equity groups you are encouraged to self-identify on your electronic application.
Accommodation Statement:
We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights you require an accommodation throughout the recruitment process please contact us at
This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office employees must apply correctly via this link:
Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant and will only be included if external applications are pursued.
External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.
Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials the results of which must be satisfactory to the employer. We thank all applicants for the interest however only those selected for an interview will be contacted. All questions and concernsmay be directed to
Required Experience:
Senior IC
Employment Type
Full-Time
