Sr. Associate/ Associate- Customer Delight
Sr. Associate/ Associate- Customer Delight
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Job Description
WHAT WE DO AND WHO WE ARE
Join the dynamic team at Wholsum Foods and be part of an extraordinary movement! Our
mission is simple: to change the worlds eats. With brands like Slurrp Farm and Mille we offer
healthy and delicious alternatives to the junk food epidemic. Its time to rediscover the nutritious
traditions of our ancestors and embrace the power of millets like Ragi Jowar Bajra and Foxtail
Millet.
Led by founders - Shauravi Malik and Meghana Narayan we are food enthusiasts
entrepreneurs and mothers committed to making a difference. Were expanding globally and
seeking talented individuals who thrive in a collaborative innovative and high-growth
environment. Join us and embark on a rewarding journey where you can grow professionally
while having a blast!
At Wholsum Foods we celebrate diversity and unity all driven by a shared mission to
revolutionize the way we eat. Our team is our greatest asset and our core valuesRelationship
First Dependable Passionate and Growth Mindsetbring out the best in each team member.
We take pride in being an equal opportunity workplace embracing individuals regardless of
race color ancestry religion sex sexual orientation marital status disability or gender
identity. Together we will redefine the future of food!
We are also Great Place to Work Certified.
WHAT WILL YOU DO AT WHOLSUM FOODS
- A key role in our overall social media space for providing customer satisfaction across all communication platforms. This role will work within the customer delight team and would require coordination with internal teams like logistics and marketing from time to time to solve customers queries. The goal is to increase customer satisfaction loyalty and retention and to meet their expectations.
- Improve customer service experience: Handle all customer queries and complaints raised on the communication platforms like Facebook Instagram Email WhatsApp and telephone.
- Take ownership of customers issues and follow problems through to resolution.
- Analyze data and maintain reports.
- Promote the sales of the products and increase reach to newer customers.
SKILL REQUIRED
- The ideal candidate is a creative problem-solver that will turn any challenge into an opportunity and is comfortable working with several moving pieces at once.
- 1-2 years of experience in similar role of sales centric customer care.
- Proficiency in English and any of the southern languages; ability to effectively communicate information in written format.
- Highly organized with excellent time management skills.
- Be passionate about selling and growing.
- Strong integrity and maturity to exercise confidentiality.
WHAT WILL YOU GET
- Fast paced growth in startup FMCG space.
- Mentorship from senior people / board members / in house experts
- Ability to think strategically and lead.
- Key involvement in shaping the overall course of the startup and the customer experience at Wholsum Foods.
STARTING DATE
Position open immediately
Required Experience:
Senior IC
Employment Type
Full Time
