Recoveries Officer
Recoveries Officer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary
Job Description
Whats the opportunity
The Recoveries Officer is responsible for recovering outstanding balances on Personal Loans and Card Products utilizing RBC Credit Management & Recoveries methodologies. Analyze all client information available and to assess the maximum recovery potential by providing repayment options to clients recommendations for litigation or third party collection agencies.
What will you do
- Initiate outbound calls and receive incoming client calls
- Identify risk situations and escalate if and when appropriate
- Provide recommendations for litigation or third party collection activity in cases where the liability status could not be recovered through normal collection activity
- Maintain a balance between quality Customer Care and effective negotiationtechniques
- Embrace the service routines goal setting and performance enablement
- Take ownership and resolve issues ensuring operational risk mitigation and compliance are achieved
- Act as a referral point for other team members in order to deliver a seamless simpler faster and a better client experience
- Foster collaboration within your team and convergence across partners to support RBCs One Client One Bank vision
What do you need to succeed
Must-have
- 2 yearsRecoveries/Collections experience
- Strong written and verbal communication skills
- Proficient in using MS Excel Word and Outlook
- Proven negotiation analytical and decision making ability
- Strong Organizational and Multi-tasking skills
- Strong understanding of the balance between customer service and business risk mindset
- Able to work the setshiftof 3pm to 11:00pmMonday to Friday( 1 Mandatory Saturday each month from 8am to 4pm EST)
Nice-to-have
- Knowledge of CACs CASPER OLBB OLMS TS2 Sales Platform Bankruptcy & Collection Highways
- Knowledge of Personal Products Loans Mortgages Overdrafts and Business Products
- Previous experience in managing a portfolio
- Bilingual English and French
Whats in it for you
We thrive on the challenge to be our best progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other reaching our potential making a difference to our communities and achieving success that is mutual.
- A comprehensive Total Rewards Program
- Leaders who support your development
- Ability to make a difference and lasting impact
- Opportunity to take on progressively greater accountabilities
RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.
RBC requires as a condition of employment that all successful candidates in the United States and Canada be fully vaccinated against COVID-19 prior to their start date and may require proof of the same. Reasonable accommodation is available where required by law.
Job Skills
Collections Experience Communication Customer Experience (CX) Decision Making Multitasking Negotiation Operational Risks Oral Communications Risk Mitigation StrategiesAdditional Job Details
Address:
City:
Country:
Work hours/week:
Employment Type:
Platform:
Job Type:
Pay Type:
Posted Date:
Application Deadline:
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best effectively collaborate drive innovation and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
