IT Technical Support Analyst 1, 2, Or 3
IT Technical Support Analyst 1, 2, Or 3
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Job Description
About this Job
Louisiana Department of
Public Safety & Corrections
Corrections Services
DOC-ADMINISTRATION
Baton Rouge LA
This position will be located at David Wade Correctional Center inHomer LA
To support and maintain technology specific to the Louisiana Department of Public Safety and Corrections.
There is lots of opportunity to learn and obtain hands on training with multiple platforms and many different technologies.
Attributes that would make you a good fit for this job are:- Adaptability
- Team Work
- Communication
Why work for DOC
- Culture:DOC values and supports employees through numerous recognition programs creating a sense of community prioritizing internal promotional opportunities clear communication and professional development.
- Growth:Professional growth is encouraged at DOC through numerous avenues.
- Benefits:DOC offers a generous benefits package including; a defined benefit pension plan health insurance that is also available post retirement at least 10 paid holidays sick and annual leave that rolls over from year to year paid or time off accrued for hours worked over 40 per week a deferred compensation plan a flexible benefits plan alternate work schedules work from home etc. Alternative work schedules including 4/10s or work from home MAY be an available benefit for certain positions upon meeting the policy requirements.
Minimum Qualifications
Three years of experience in information technology; OR
Six years of full-time work experience in any field plus one year of experience in information technology; OR
An associates degree in information technology plus one year of experience in information technology; OR
A bachelors degree plus one year of experience in information technology.
A bachelors degree with twenty-four semester hours in an information technology computer science engineering mathematics or business analytics field.
EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
NOTE:
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion provided the appointment is made from a Certificate of Eligibles.Job Specification
The official job specifications for this role as defined by the State Civil Service can be found here.
Job Duties and Other Information
Job Duties
- Support and maintain specialized computer systems (software and hardware) designed for use for use of incarcerated individuals. This includes but is not limited to offender LAN (Local Area Network) computers applications and network components (switches etc.).
- Support and maintain Camera Systems LAN computers applications and network components (switches etc..).
- Provide maintenance troubleshooting and repair of all Technology Base Security measures (Shaker Fence Virtual Fence Technology body scanners electronic gate systems)
-This will be a strong Team supported position.
Position-Specific Details:THIS POSITION WILL BE FILLED AS A PROBATIONAL APPOINTMENT
or PROMOTION OF A PERMANENT CLASSIFIED EMPLOYEE
OF LOUISIANA STATE GOVERNMENT (State Employee)
This position may be filled as:
- DETAIL:The selected employee may be required to serve a trial detail prior to being permanently promoted.
- PROBATIONAL APPOINTMENT:Current permanent status classified State employees may be required to accept a probational appointment if selected.
- TEMPORARY JOB APPOINTMENT:This position may be filled by temporary job appointment. If filled as a temporary job appointment should a permanent position become available the employee may be converted to a probational appointment.
Exams and License Requirements
- No Civil Service Test Score is required in order to be considered for this vacancy.
- Any degree certificate special license or DD-214 must be verified by official documentation prior to hire.
- Any qualifying experience that is based on college credit/college hours should have an accompanying transcript for verification.
- Failure to provide your qualifying work experience may result in your application not being considered.
SALARY DEPENDENS ON LEVEL OF EXPERIENCE- As part of a Career Progression Group vacancies may be filled from this recruitment as a IT Technical Support Analyst 1 2 or 3 depending on the level of experience of the selected applicant(s).
- The maximum salary for the IT Technical Support Analyst 3 is $78624.00 annually.
- Please refer to the Job Specifications tab located at the top of the LA Careers Current Job Opportunities page of the Civil Service website for specific information on salary ranges minimum qualifications and job concepts for each level.
How to Apply:
- To apply for this vacancy click on the Apply link above and complete an electronic application which can be used for this vacancy as well as future job opportunities.
REVIEW YOUR APPLICATION TO MAKE SURE IT IS CURRENT.
- IMPORTANT:In the supplemental questions section applicants must authorize the HR Office of DPS&C-Corrections Services to contact prior employers to check references under the Prison Rape Elimination Act (PREA) to be considered for employment by answering YES to the PREA question.
- Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.
- There is no guarantee that everyone who applies to this posting will be interviewed. The hiring supervisor/manager has 90 days from the closing date of the announcement to make a hiring decision. Specific information about this job will be provided to you in the interview process should you be selected.
- Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
- This Agency is a Drug Free Workplace.
- To view and apply to any of our other postings we currently have available clickHERE.
The Louisiana Department of Public Safety and Corrections - Corrections Services is an Equal Opportunity Employer and does not discriminate based on any non-merit factor including disability.
Forfurtherinformation about this vacancy contact:
Megan Coco
Human Resources Department
Required Experience:
IC
Employment Type
Unclear
