Learning Content Coordinator

Learning Content Coordinator Chubb Agency Education

Chubb Agency Education is seeking a Learning Content Coordinator responsible for managing and maintaining a growing library of educational resources and supporting assets for both digital and non-digital programming.

You will play a critical role in enhancing the capabilities of our external agents and brokers through access to high-quality training resources. Your expertise in managing and curating engaging educational content will help ensure that agents are well-equipped to effectively serve clients navigate the complexities of the insurance landscape and achieve the maximum benefit from their relationship with Chubb.

This position reports into the AVP Digital Learning Chubb Agency Education.

Responsibilities

• Maximize utilization and scalability of training assets by ensuring all resources are accessible to intended audiences cataloged appropriately tagged and easily searchable.
• Implement and oversee quality control measures to maintain the accuracy and relevance of training content supporting continued effectiveness in meeting learning and organizational objectives.
• Collaborate with key stakeholders to conduct regular content reviews updating materials based on feedback changing needs and industry standards.
• Assist in the design and curation of high-quality curricula that engages agents and brokers enhancing knowledge and skills while increasing content utilization.
• Update and maintain digital assets within Learning and Content Management Systems ensuring that all educational materials courses and user information are current accurate and properly organized.
• Stay informed on organizational initiatives and proactively identify opportunities to align existing content and position resources to maximize their impact.
• Manage and maintain program catalogs and assist in the development of materials that promote learning resources to external audiences. Assist internal and external customers in locating appropriate resources.
• Foster relationships with stakeholders to gather insights and feedback for continuous improvement and effectiveness of learning resources.
• Support the tracking of learning content usage and engagement metrics using available analytics dashboards and reporting tools.
• Remain current with trends in adult learning instructional design and digital content management to implement and support best practices within the department.
• Assist in interpreting and analyzing participant feedback and activity; support a regular reporting cadence.
• Provide backup support for facilitation or coordination of training events as required.

Basic Technical Skills and Requirements

• Bachelors degree in Communications Business Marketing or a related field (or equivalent experience).
• At least 1 year of experience in learning & development communications content design working with content management systems (such as WordPress Squarespace Adobe Experience Manager etc.) or a combination.
• Experience in coordinating both digital and print content development projects across a variety of formats within a corporate environment. Familiarity with adhering to brand standards.
• Familiarity with administration of learning management and/or content management systems.
• Proven track record of consistently meeting project standards requirements and deadlines while maintaining accurate high-quality content output.
• Ability to build relationships and trust with cross-functional and disbursed teams using strong communication and interpersonal skills.
• Knowledge of insurance and/or customer education/experience.
• Proficiency in editing documents and creating engaging content across multiple digital formats with a particular emphasis on Microsoft 365 productivity apps (PowerPoint Word Excel etc.).
• Strong organizational skills with demonstrated ability to manage multiple projects simultaneously prioritize tasks effectively and adapt to changing demands while maintaining attention to detail.
• Interest in learning and development with a customer-centric approach and high professional ethical standards.

Preferred Technical Skills and Requirements

• Data-driven mindset with experience in tracking engagement metrics and using feedback to drive improvements.
• Experience editing files using professional design and/or e-learning development apps (Adobe InDesign Articulate Rise/Storyline etc.).
• Experience publishing for the web (WordPress basic HTML etc.).
• Flexibility to travel as needed (up to 5%).