Consumer Affairs Coordinator & Prof Bus Call Centerter Rep
Consumer Affairs Coordinator & Prof Bus Call Centerter Rep
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Job Description
Who We Are
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care Personal Care Home Care Skin Care and Pet Nutrition. Our products are trusted in more households than any other brand in the world making us a household name!
Join Colgate-Palmolive a caring innovative growth company reimagining a healthier future for people their pets and our planet. Guided by our core valuesCaring Inclusive and Courageouswe foster a culture that inspires our people to achieve common goals. Together lets build a brighter healthier future for all.
In this vital role you will be the voice of our company ensuring that every consumer interaction is of the highest quality. You will help us retain loyal customers and enhance our brand reputation by delivering outstanding service all while adhering to internal and external compliance standards.
Your Role and Responsibilities:
As our Consumer Affairs Coordinator & Prof Bus Call Center Representative for Greece you will ensure together with the European Consumer Affairs function and our contact centre operations that we deliver the highest quality consumer care helping to retain our consumers and maintain/increase their trust in our brands while being fully compliant with internal and external processes and regulations.
- Be the Expert: Serve as the main liaison for consumer affairs in Greece developing an in-depth knowledge of our products and policies to respond effectively to both written and verbal consumer contacts.
- Drive Consumer Satisfaction: Manage and resolve consumer issues promptly tailoring responses to meet their specific needs and ultimately retain their business and loyalty.
- Generate Actionable Insights: Collect analyze and share valuable consumer feedback with key internal teams such as Brand and Quality to drive product improvements and identify new opportunities.
- Ensure Compliance and Safety: Uphold all local and European standards for Pharmacovigilance. You will be trained to handle document and report any product-related adverse events serving as the local point of contact for our Global Pharmacovigilance team. (No prior Pharmacovigilance experience is required; full training will be provided).
- Manage Crisis and Risk: Identify and escalate potential crisis situations to senior management mitigating risks to the company and ensuring swift remedial action.
- Collaborate and Communicate: Work closely with legal teams insurers brand managers and the wider European Consumer Affairs team to ensure seamless communication and effective resolution of all cases.
- Maintain Data Integrity: Manage our Consumer Response System (CRS) to ensure all consumer data is recorded accurately and in compliance with data privacy laws.
Who You Are:
We are looking for a proactive and empathetic individual with a talent for communication and a strategic mindset. You are a natural problem-solver who thrives in a collaborative environment and executes tasks with excellence.
Required Qualifications and Skills:
- Bachelors Degree in Business Administration Marketing Dentistry Social Communication or a similar field.
- A minimum of 1 year of experience in in-market/in-field sales OR a background in the Dental or Pharmacy sectors.
- A high level of proficiency in English is preferred; excellent command of Greek is essential.
- Consumer & Customer Focused: A genuine passion for delivering an outstanding consumer experience.
- Relationship Building: Excellent interpersonal skills with the ability to build and maintain strong professional relationships.
- Influence & Negotiation: Confidence in liaising with diverse stakeholders and the ability to negotiate effectively.
- Planning & Priority Setting: The ability to manage multiple projects and daily responsibilities with precision and accuracy.
- Effective Execution: A results-oriented mindset with a commitment to seeing tasks through to completion.
- Self-Awareness & Personal Impact: A high degree of professionalism and self-awareness with the ability to communicate calmly and effectively even in challenging situations.
- A collaborative team player with a supportive and flexible attitude.
- Self-motivated and able to work independently with minimal supervision.
Our Commitment to Inclusion
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race colour religion gender gender identity sexual orientation national origin ethnicity age disability marital status veteran status (United States positions) or any other characteristic protected by law.
Required Experience:
IC
Employment Type
Full Time
